Automotive Customer Service Technician
Crash Champions - Mokena, IL
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At Automotive Technology Experts (ATE), we understand the importance of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us to ensure that the repairs they have completed are safe and that the vehicle will operate as the manufacturer had intended.ATE was founded in 2019 to provide technological and electrical repair expertise in the collision industry that struggles to stay current with the rapidly changing technology in vehicles. We employ technicians across the country. Our growth will continue as we add team members that strive to be the best, commit to taking care of our customers, and continue to train so that they can accomplish team goals and obtain career advancement opportunities. Provide information and advice on vehicle diagnostics and technical solutions to customer via telephone and supported equipmentDocument all customer interactions in supplied databaseWork within groups of technicians and software development teams to improve products and servicesMaximize first time resolution of customer queriesProvide training support and basic technical support to customers and employees as requiredOther duties as requestedRequirements: High School diploma or GED required1 to 3 years’ experience as an automobile technician, using diagnostic scanning tools, or equivalent experience requiredProficient in Microsoft Office 365 requiredSuperior customer service skills requiredStrong problem-solving capabilities requiredAbility to communicate effectively both verbally and in writing with customers requiredAbility to multi-task requiredPreferred Qualifications: OE/Dealer level diagnostic and programming experienceFamiliarity with pre/post scanning of automobiles; OEM Scan tool experience is preferredASE L1 certification is a plus (ASE Certification(s), I-Car, MECP and ALLDATA)Collision automotive experience or Automotive Repair experience/education preferredBilingual in Spanish or Spanish speaking ability a plusWeekly Paycheck Medical, Dental & Vision effective on start date401K Retirement Plan and Company MatchTransfer Between MarketsPaid Holidays & PTO
Created: 2024-09-07