Supervisor II, Warehouse Operations
Chick-fil-A, Inc. - Cleveland, OH
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The Warehouse Supervisor will lead a shift of warehouse staff for the new Chick-fil-A Supply Market Distribution Center (MDC) in Cleveland, Ohio. This individual, in collaboration with other leaders, will be responsible for executing safe and effective operations that meet the needs of the organization and its employees. Reporting directly to the Operations Manager, this person will lead a team dedicated to delivering exceptional customer service for Chick-fil-A restaurant Operators while ensuring safety and achievement of several critical key performance indicators (KPIs). The Warehouse Supervisor will help drive the operations of the distribution center and will enable supply chain innovation unique to the food service industry. Most importantly, this person will lead in a way that supports Chick-fil-A’s vision and strategy while embodying the corporate purpose.About Chick-fil-A SupplyChick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com.Location: 24200 Aurora Road,Bedford Heights, OHBenefits: By coming to be part of our CFA Supply Family you will get:Food and Drinks Provided: Free lunch, snacks and drinks as part of your workday!Generous Paid Time Off:PTO: Accrue up to 3 weeks of PTO your first year with immediate access to 40 hours upon hireWellness: 16 Hours per yearHoliday Pay: 8 Days per yearHealth Insurance Options: A variety of health insurance options, including a no premium health insurance for individuals, and a low-cost premium health insurance for family plansRetirement: 401K with 5% match for eligible employeesAdditional Benefits: To help you thrive in all areas of life, including emotional, social, physical, financial, and spiritual!Motivate, staff, schedule, and support a dynamic team responsible for receiving, picking, loading, and completing other warehouse tasksClosely collaborate with MDC leaders to identify and resolve operational bottlenecksCarefully monitor expenditure data and support budget managementRecruit, train, and develop a strong teamCollaborate with the warehouse manager regarding staff performance; identify and drive areas of improvement; and recognize team members’ outstanding performanceAct as a liaison, balancing the needs of the Operator with the capabilities of the operationImplement, manage, and improve distribution center operationsDeliver high service levels to Operators and achieve Key Performance Indicators (KPIs)Work closely with the MDC Leadership Team, CFA Supply Services, and various business partners to ensure optimal alignment and collaborationSupport the Chick-fil-A vision and strategy by building a culture that aligns with the Chick-fil-A Supply values of care, safety and excellenceComplete other activities as required 5+ years of experience in warehouse leadershipHigh school degree or similarDemonstrated experience with and functional knowledge of food service distribution, including warehousing, operations (including Six Sigma and Lean), engineering standards, warehouse equipment, and performance metricsWorking knowledge of innovations in supply chain and warehouse operationsKnowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirementsAbility to complete physically demanding work, including consistently lifting up to 60 pounds Ability to work a flexible schedule, including weekends, holidays, and rotating shifts Demonstrated ability to value both relationships and results and to put others above themselvesStrong aptitude to think critically, solve problems, and drive improvements in a professional and respectful mannerExceptional organization, attention to detail, and communication skills'Strong ability to negotiate and resolve conflict by navigating confrontational situations to ensure all parties are treated with honor, dignity, and respect7+ years of experience in warehouse operations, supporting in a food distribution or food manufacturing environmentExperience in a start-up environmentDemonstrated success in operations and people leadershipExperience with a warehouse management systemProficient in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions510%High School
Created: 2024-09-07