Customer Support Advocate
Performance Food Group - Naperville, IL
Apply NowJob Description
We Deliver the Goods:Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much moreGrowth opportunities performing essential work to support Americaí¢€™s food distribution systemSafe and inclusive working environment, including culture of rewards, recognition, and respectWhy Join Core-Mark?Core-Mark emphasizes personal growth and development for all associates. We believe that when you succeed, the company succeeds. We promote internally whenever possible and provide frequent training opportunities in several formats to help you meet your personal and career goals.Salary: $18.50/hourSchedule: 8-4:30pm Monday-Friday, Fridays are work from home after trainingPosition Purpose: The Customer Service Advocate is responsible for assisting all customers with any inquiries regarding the company. In addition, the role is responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. The Customer Service Advocate solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.Responsibilities:Strong communications skillsRun reporting and communicating put customer put customer creditsInput order and invoicing information accurately and in a timely manner.Handle 50-100 calls per dayAssist customers with orders and problems via phone and email.Contact vendors and requests samples for customers.Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.Attend training and Customer Service meetings.Performs other related duties as assigned.Must be willing to work onsite Working on multiple screens and multiple sites is a plusThe ideal candidate should possess the following: Strong multitasking requests from customers, Sales, and internal departments.Desire to work in a fast paced and collaborative environment
Created: 2024-09-07