IT Support Specialist
MACNY - Manufacturers Association of Central New Y - Frankfort, NY
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The Fountainhead Group is looking for an IT SupportSpecialist to join our FGI Family and provide support to our facilities. Reporting to the IT Director, the IT Support Specialist primary role is to work with internal customers to provide assistance and resolution to Information Technology issues related to their daily tasks. Responds to telephone calls, email and personnel requests for technical support for multiple locations. Documents, tracks, monitors, and coordinates with other team members on issues to ensure a timely resolution. Assisting with equipment acquisitions, deployments, upgrades, tracking, repair, and recycling.We are hiring multiple positions for both 7:00am - 3:30pm and 10:00am - 6:30pm shifts!!Ensures system and all users are up and running on a daily basisMonitor and respond quickly and effectively to requests received through the IT helpdeskIdentifying effective solutions for user issues offering solutions in an expedited manorProvide technical assistance and support for incoming concerns and issues related to systems, software and hardwareFollow-up on open issues that arise throughout the course of daily duties and/or other assignments being performed.Report significant and recurring issues to the next Tier or IT DirectorDocumentation of support resolution within the IT ticket portalInstall repair, deploy and maintain desktops, laptops, printers, phones, and other computer peripherals.Talking users through a troubleshooting process and working together to rectify problemsCollecting and passing on feedback from clientsRedirect problems to correct resourceHelp update training manuals for new and revised software and hardwareClean up computers, printersStay current with system information, changes and updatesResponsible for all company & associated business-related IT support issuesAll other tasks both on and off site as assigned by manager or managementNoUSD $19.00/Hr.USD $22.00/Hr.Associates degree or certificate in relevant field is preferred2+ Years’ experience in similar role is preferredAbility to provide excellent internal customer service is requiredTroubleshooting and problem solving skills is requiredIn addition to a competitive salary, we are pleased to offer the following benefit package:MedicalDentalVisionPaid VacationHoliday Pay401k with employer matchTuition ReimbursementHealth Reimbursement Account (HRA)Flexible Spending Account (FSA)Employer paid Life InsuranceEmployee paid Voluntary Life and Short Term Disability Coveragehttps:www.youtube.com/watch?v=LPqJ4sm-QvgThe Fountainhead Group is a family-owned and operated company, dedicated to the success and longevity of our business, our employees, and our community. For more than 130 years, FGI has been creating, innovating, and manufacturing liquid sprayer products for the world's top brands and retailers. From the first compressed air sprayer in 1888, we have dedicated ourselves to creating products that make our customer’s lives easier, expanding our offering to include the highest quality sprayer technology for both home and professional use.Across four manufacturing and distribution centers in Central New York, we’re committed to the betterment of our FGI Family of employees and our local community, supporting more than 350+ local nonprofits through our robust philanthropy and volunteer programs to ensure the success of our community for generations to come.To learn more about our company culture and commitment to the local community, visit the “Community” page of our website and be sure to follow our Facebook account for exciting updates and events!www.thefountainheadgroup.com/communitywww.facebook.com/thefountainheadgroupThe Fountainhead Group is an Equal Opportunity Employer (AAE/EEO) and ranked one of the Best Companies to Work for in New York State by the Society for Human Resource Management. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, refugee or disability status. With over 12 languages spoken at FGI, regardless of language ability, education, or training, there is a place for you within the FGI Family!
Created: 2024-09-07