Customer Support Representative
Archer Daniels Midland - Mendota, IL
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Customer Support Representative - Mendota, IL ADM Ag Services & Oilseeds This is a full-time, non-exempt position. This colleague will be responsible for providing exceptional customer service and support for customers within the ADM Northern IL region. As a member of the Customer Support Team, this individual will represent ADM well by being customer-focused, committed to accuracy and reliability in a fast-paced environment. Responsibilities Partner with the Origination Team to create and maintain excellent relationships with customers Obtain strong working knowledge of ADM products and systems Interact with customers regarding orders and documentation needs Follow through on logistics for shipments from origin to destination Process invoices and monitor accounts receivable Review various reports daily to balance, ensure accurate application, etc. Process customer requests and respond to inquiries Research and obtain resolution of any customer issues Cross training on all CSR responsibilities Other reasonable tasks as assigned by manager Skills and Qualifications A service-oriented focus on both internal and external customers Ability to multitask, adapt and preform consistently in a fast paced environment Strong written and verbal communication skills Ability to collaborate in and work as a team A positive customer centric disposition Proficiency in Microsoft Excel, Word and Outlook The ability to learn web-based and other computer applications as needed Experience using internal systems is preferred Associate's degree or previous Customer Support experience is preferred Decision-making abilities Attention to detail ADM requires the successful completion of a pre-employment drug screen and a background check."¯ "AJCIND" REF:89304BR
Created: 2024-09-07