Production Support Analyst

Wedbush Securities is one of the largest securities firm and investment banks in the nation. We provide innovative financial solutions through our Wealth Management, Capital Markets, Futures and Advanced Clearing and Prime Services divisions. Headquartered in Los Angeles, California with over 100 offices and more than 80 correspondent offices, our commitment to providing relentless, customized services is the foundation of our consistent growth.Our IT team is seeking a Production Support Analyst to provide analysis, support, and assistance throughout the production process. The role involves addressing client issues, collaborating with project managers, QA staff, and software engineers to troubleshoot and resolve daily production challenges. Responsibilities include analyzing production incidents, providing solutions, and escalating issues to other IT teams as necessary. The position is currently hybrid, but the ability to work onsite five days a week is required.Job Responsibilities: Provide daily operational support, resolve issues, monitor client and business units, and proactively identify and recommend solutions Formulate and define scope and objectives for complex enhancements and problem resolution Use SQL to analyze and track data issues, participate in development releases, and gather business requirements for communication with stakeholders and the development team Partner with appropriate development and production support areas to prioritize bug fixes and support tooling requirements Review daily production reports, work with appropriate parties to resolve identified issues, and communicate tasks / ServiceNow ticket status and issues to client and team members Utilize Azure DevOps (SaaS) platform to perform deployments, releases, monitoring, and investigation in support of UAT/Prod environments Support and conduct CI/CD operations within Azure Cloud and on-premise architecture in support of UAT/Prod environments Monitor the phone queue and answer any incoming calls from internal users and external clients to promptly resolve their issue or inquiry in a timely and professional manner Assess business risks with attention to reputation, ensure compliance with laws and policies, and transparently manage and report control issues Perform other duties as required and assigned Experience and Skills Bachelor's Degree from an accredited university required, preferably in Computer Science or other related field. 1+ years in a business analysis or project coordinator role, knowledge and experience around Financial Services business operations and intermediate knowledge of SQL/PostgreSQL/ MongoDB databases and queries Ability to work weekends and midnight shift on a rotational basis within the team to provide 24x7 coverage Experience with Atlassian JIRA, Confluence, ServiceNow or any other ticketing/documentation systems, knowledge of the software development life cycle (SDLC) and Agile methodologies Experience documenting workflow processes using process-flow or activity diagrams Experience with the concept of DevOps and familiar with DevOps tools such as Jenkins, Azure (SaaS), Postman, GitHub, TFS, and SonarQube Experience in Agile SCRUM/Kanban software development methodology (Preferred) and exposure to IT Service Management (ITSM) specifically Change Management and Incident Management Ability to automate manual touchpoints using PowerShell, Batch, Bash, Python or other similar coding languages and intermediate knowledge of Monitoring methodologies specifically ITRS Geneos (Preferred) Basic knowledge and troubleshooting of Kubernetes API Gateways, Ingress Controllers, and Azure Architecture Excellent communication and customer service skills with the ability to communicate effectively across various departments and levels of the organization and excellent analytical, problem-solving and critical-thinking skills Highly organized with the ability to multi-task and manage multiple projects and competing priorities without sacrificing accuracy or efficiency and advanced execution capabilities and ability to adjust quickly to changes and re-prioritization Ability to apply sound ethical judgement regarding personal behavior, conduct and business practices What We Offer What Wedbush Offers YouAs part of our overall compensation package, Wedbush Securities offers an array of diverse benefits to all our colleagues. We believe that providing competitive benefit options yields the advantageous reward of establishing a healthy and inclusive foundational work culture. Comprehensive medical, dental, and vision coverage with multiple health plan options for you and your family Health Savings Account with company-sponsored contributions Flexible Spending Accounts (FSA) traditional and dependent care Pre-Tax Commuter Benefits 401(k) plan with discretionary, competitive company matching and profit-sharing contributions Tuition reimbursement up to $5,250/year 3 weeks of Paid Time Off 2 weeks of Paid Sick Time (may vary by location) 10 Paid Holidays Charitable Donation Matching Contributions Paid Leave (Military, Jury Duty, Volunteer Time Off, Disability, etc.) FINRA License Sponsorship Travel & Employee Assistance and Employee Discount ProgramsThe reasonable estimate of the compensation range for this role has not been adjusted for the applicable geographic location. A reasonable estimate of the current range is $65,000 to $90,000. Colleagues may be eligible for additional, discretionary incentive compensation based on the colleague's and the firm's performance. At Wedbush, it is not typical for an individual to be hired at, or near, the top of the range for their role. Decisions regarding compensation are determined on a case-by-case basis and are dependent on a variety of factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.Wedbush Securities (WS) is proud to be an Equal Employment Opportunity employer. WS does not discriminate based on race, religion, color, creed, sex, sexual orientation, gender, gender identity or expression, national origin, ancestry, citizenship status, registered domestic partner status, uniform service member status, marital status, pregnancy, age, medical condition, disability, genetic information, family care or medical leave status, or any other consideration made unlawful by applicable federal, state, or local laws, or on the basis that an applicant or Colleague is perceived to have these characteristics or is associated with someone who is perceived to have these characteristics. WS aims to foster a culture of inclusion where all Colleagues are valued for their unique contributions to the firm as well as provided equal opportunities to succeed.Wedbush uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities here position is subject to various laws or regulations that impose restrictions or prohibitions for employment with Wedbush due to criminal history. Those laws or regulations include but are not limited to, the following: Securities Exchange Act of 1934 (SEA) Rule 17a-3, et. seq,, Financial Industry Regulatory Authority (FINRA) Rules 3110(e), Rule 4530(a), etc., and FINRA Regulatory Notice 07-55.

Created: 2024-10-19