Customer Service Associate

Job Description: About Our Organization: Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV). About the Team: OPIS, a Dow Jones company, provides price transparency across the global fuel supply chain, including the Spot, Wholesale Rack and Retail markets. OPIS enables customers to buy and sell energy commodities with confidence with multi-platform access to accurate data, real-time news, powerful software and educational events. Our commitment to reliability is reinforced by personalized customer service and constant innovation. OPIS listens to what the energy community needs and responds with flexible and easy-to-use products. Navigating world fuel markets is complex - OPIS makes it simpler. About the Role: As a Customer Service Associate on our Global Customer Service team, you will utilize your can-do attitude and passion for helping people. You will be joining a recognized leader in the world of business information that is focused on its people and has a legacy for providing the highest-quality customer support in the industry. You will learn and grow from this position and use your experience to establish a career in our best-in-class multinational organization. You will report to the Customer Service Supervisor. The work hours for this position are 10 AM - 7 PM Eastern Standard Time . You Will: Provide high-level telephone and email support for the OPIS suite of products from 10 AM to 7 PM Eastern Standard Time Answer global customer queries concerning content/data, product navigation, billing/account administration, and more Ensure all relevant procedures are followed from beginning to resolution Ensure all key performance indicators and service levels are met Collaborate with colleagues on our sales, billing and editorial teams to ensure complete customer satisfaction Actively seek out opportunities for self-improvement and participate in new product and procedural training You Have: At least 1 year of customer service experience in any setting (preferred) Flexibility to accommodate 10 AM to 7 PM Eastern Standard Time work schedule Experience resolving customers' concerns while consistently providing superior levels of customer service and satisfaction Ability to follow a large set of procedural guidelines and be independently resourceful when investigating & researching complex customer queries Built and developed internal & external relationships to identify problems, assess needs, and find solutions to customer queries Demonstrated experience of learning technical systems and applications quickly Salesforce or NetSuite experience (preferred) College degree (preferred) Our Benefits Comprehensive Healthcare Plans Paid Time Off Retirement Plans Comprehensive Insurance Plans Lifestyle programs & Wellness Resources Education Benefits Family Care Benefits & Caregiving Support Commuter Transit Program Subscription Discounts Employee Referral Program Learn more about all our US benefits #LI-Remote Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at . Please put 'Reasonable Accommodation' in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area: Dow Jones - OPIS Job Category: Customer Service & Contact Center Operations Union Status: Non-Union role Pay Range: $35,000 - $50,000 We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process. Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice. For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including 'elective' benefits employees may select to best fit the needs and personal situations of our diverse workforce.. Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day. If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view 'Find Jobs - Dow Jones.' Thank you. Req ID: 42735

Created: 2024-11-02