Scheduling Coordinator I-Gi/Nutrition

Schedule: 8:30-5pm M-F Hybrid: In person 2 days/week after training The Scheduling Coordinator will: Schedule appointments/procedures across the enterprise in multiple areas, coordinating with the providers, locations, and families, following the department's scheduling guidelines. Respond to patient's concerns and needs, offering possible appointment options such as location and time. Enter appropriate information in hospital IT systems and coordinate care with interpreter services, when necessary. Collect, verify, record, and process patient demographics, insurance/payment and referral information required for patient appointments in accordance with HIPAA approved procedures. Enter the correct CPT codes to describe examinations and ICD-9/10 codes to facilitate the authorization process. Screen patients for potential contraindications for examination and/or location according to area needs, escalating questions and issues appropriately. Accurately fill out paper and/or electronic screening forms, when necessary. Answer, screen, and route telephone calls in a courteous and respectful manner following departmental guidelines. Record and forward messages and triage calls for urgent information or services. Respond to requests for routine information or assistance within scope of knowledge and authority. Work with others to promote and encourage each person's contribution to the interdisciplinary team toward achieving optimal patient goals and outcomes. Provide exceptional care and exceptional service. Performs other duties as needed. To qualify, you must have: High School Diploma / GED Basic computer skills Analytical skills and judgment to interpret data and take appropriate action in circumstances and situations that vary. Contributes to a supportive team environment within and between other departments and organizations. Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations. Strong attention to detail, commitment to excellence, strong planning and organizational skills, using time efficiently, and prioritizing and coordinating tasks appropriately. Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Created: 2024-11-02