Call Center Manager
LHH - Phoenix, AZ
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Call Center ManagerLHH Recruitment Recruitment Solutions is partnering with a construction company in Phoenix. This company is in search of a call center manager to join their growing team. This job is fully onsite, Monday-Friday 8am-5pm. The salary range s between $75,000-$80,000.As the Call Center Manager, you will play a crucial role in leading and managing a team of over 50 call center agents and 5 supervisors. Your primary responsibilities will include ensuring the efficiency of daily operations, enhancing customer satisfaction, and driving team performance.Key Responsibilities:Leadership & Management: Supervise and mentor a team of call center agents and supervisors, fostering a positive and productive work environment.Operational Oversight: Oversee daily call center operations, including monitoring performance metrics, managing schedules, and ensuring adherence to company policies and procedures.Performance Monitoring: Evaluate call center performance, analyze data, and implement strategies to improve service quality and productivity.Training & Development: Develop and conduct training programs to enhance team skills and knowledge, ensuring agents are well-equipped to handle customer inquiries effectively.Customer Service Excellence: Implement best practices for customer service, addressing and resolving escalated issues to ensure high levels of customer satisfaction.Reporting: Prepare and present regular reports on call center performance, including key metrics, trends, and areas for improvement.Qualifications:3+ years experience experience in call center management, with a track record of managing large teams and driving operational success.Strong leadership and team management abilities, with excellent interpersonal and communication skills. Proficiency in analyzing performance data and implementing strategies for improvement. Strong problem-solving skills with the ability to handle escalated customer issues effectively.Familiarity with call center software and CRM systems.Bachelor's degree in Business Administration, Management, or a related field is preferred.Why Join Us?Competitive salary and benefits package.Opportunity to work with a reputable construction company in a key management role.A supportive and collaborative work environment.If you are interested in this job, please apply nowPay Details: $70,000.00 to $80,000.00 per yearSearch managed by: Cassandra Nienow Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
Created: 2024-09-07