Manager - Instructional Design

This position will provide oversight and day to day management of a team of Instructional Designers & Learning Management System Administrators."¯ This person will work with internal subject matter experts to determine eLearning and training needs of our employees and to ensure our employees acquire the knowledge, skills and competencies in an effective and engaging manner."¯ They will create policies and standards for the creation, rollout and ongoing maintenance of our eLearning modules within our Learning Management System."¯ This position reports to the Sr. Manager of L&D.This position is able to be located out of SHI Somerset, NJ or SHI Austin, TX office location to work in a hybrid model, 3 days a week.Instructional DesignDay to day management and oversight of a team of instructional designers & Learning Management System administratorsOversee implementation of the instructional design process across all educational course buildsProvide innovative and forward-thinking approach to learning, instructional design, and departmental collaborationMentor, train & develop existing and newly hired employeesEstablish standards for creation and maintenance of SHI’s eLearning content - including internally created and externally procured offeringsEnsure consistent creation of high quality and engaging training offerings in a fast-paced growing organizationEnsure content accuracy by partnering with subject matter experts and stakeholders as needed.Work with Subject Matter Experts & Instructional Design Team to identify target audience’s training needs, define learning objectives and develop online course content & materialsProvide final review of eLearning modules and suggest edits prior to internal launchTroubleshoot issues with training modules and LMS as reported by direct reports and/or user escalationsKeep up to date on modern learning tools, adult learning trends, and instructional design concepts.Research new and innovative instructional design, gamification, and technology practices.Create and implement course maintenance schedules for new builds, revamps, and refreshes to include: key performance metrics, timelines, milestones, and interactionsDesign courses, facilitator guides, and e-learning content.Design and deliver surveys within pre-set timelines, measure learning effectiveness, assess knowledge gaps newly launched products/app features knowledge, and post training evaluation process.Learning Management System (LMS)Collaborate and oversee LMS Admin on all LMS mattersDesign LMS course CSS (Cascading Style Sheet) to be used for all LMS course offeringsEstablish guidelines for course creation (shell and all content) within the LMS and course layouts including discussion boards, bulletin boards, quizzing, weekly content, conferencing, and cohort collaborationEvaluate course feedback using appropriate Kirkpatrick levelsManage LMS Admin to coordinate rollouts of LMS improvements and training for ID team in conjunctionLead technology migrations and updates as needed in conjunction with IT and the LMS System AdministratorsBachelor’s degree in English, Communications, Technical Writing, Instructional Design, Business Management, or equivalent combination of education, training, and experience.5-7 years instructional design experienceAt least 2 years of instructional design experience in a business environmentPreferred 1 year of management experience working with creative design and development teamsExperience with a SaaS Learning Management Systems (Docebo, Workday)Expertise in video editing software (e.g., Adobe Premiere Pro, Camtasia, Vyond)Proficiency with instructional design and visual design tools (Storyline, Photoshop, Illustrator, Dreamweaver)Proficiency with Office 365 collaboration tools (Teams, Loop, Planner)Proficiency with generative AI tools (ChatGPT, Copilot)Proficiency with various authoring tools (Powerpoint, Captivate/Camtasia, Articulate Rise, Storyline, Canva)Knowledge of learning theories, adult learning principles, and instructional design modelsExperience with SCORM standards & program callsExperience with Analytics & PowerBI and HTMLProven management & leadership skillsAbility to align big picture thinking to innovative advancesAbility to build and cultivate relationships with internal stakeholdersAbility to motivate and provide guidance to a team of peopleExcellent learning module design skillsMust be someone who is self-motivated with excellent problem-solving skillsAbility to simultaneously manage multiple projectsAbility to prioritize work based on business needs and management requestsAbility to complete tasks accurately and efficiently, with high attention to detailAbility to take a course through its entire life cycle using an agile processAbility to make decisions independently and assess vitality of options to present recommendations when leadership approval is neededStrong project management skills, including ability to create, update and pull reports for projects in project management softwareStrong verbal and writing skills- ability to produce written reports that succinctly describe activities, insights, and challengesProven organizational skillsAgility to manage the needs of the varies learning delivery platforms, access risks, and deliver resultsAbility to work cross functionally across multiple disciplines within the companyAbility to work independently and manage self towards goals, while being a team playerComprehensive knowledge and proven application of learner-centered, performance-based instructional techniques, tools and methodologiesOpen to receiving feedback as well as providing feedback to junior members of the teamComfortable presenting, operating, and collaborating within a remote and hybrid work environmentProfessional certification in ROI and impact measurement methodologies (Kirkpatrick) a plus.Experience curating content from third-party SaaS platforms a plus.Experience developing training for a sales organization, especially within the technology industry, also a plus.n/a

Created: 2024-10-19