Asst. Manager of Patient Operations

The Central Jersey Medical Center is a Federally Qualified Health Center looking to hire Full Time Patient Operation Manager. Established in the year 2002, the CJMC has a main location in Perth Amboy, NJ 3 School Based Health Centers in Newark, NJ, and a site in Carteret, NJ.Location of Position: Perth AmboyEssential Duties and Responsibilitiesinclude the following:Maximizes office productivity through proficient use of appropriate software applications.Researches and develops resources that create timely and efficient workflow.Establishes uniform correspondence procedures and style practices.Manage, direct, and coordinate daily patient operations for Registration & Receptionist.Oversee collection of up-front co-payments and receivables.Create and update departmental performance improvement plans, protocols, policy, and procedures.Responsible for selecting, training and employee development to ensure organizational productivity, weekly schedules, time and attendance, performance appraisals, salary increments, disciplinary action and recommendation for discharge of employment.Liaison for communication between administrative staff and direct employees.Maintain open lines of communication with administration, employees, physicians, and patients of the Medical Center.Supervise processes for Presumptive Eligibility and initial Charity Care applications completed by the Registration Department.Other duties may be.Supervisory ResponsibilitiesDirectly supervises 10-20 employees in Registration & Receptionist Departments. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.CompetenciesTo perform the job successfully, an individual should demonstrate the following competenciesVisionary Leadership - Displays passion and optimism; Inspires respect and trust; mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.Must be able to utilize computerized practice management systems, EMR systems, and knowledgeable in all Microsoft applications.Speak, Read, and Write English and Spanish. Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Created: 2024-10-19