IT Coordinator

Position Overview: Sparks is looking for an Information Technology Coordinator for our Philadelphia office. This person would be serving as the face/voice of the IT department. The primary responsibilities of this position are to provide project coordination, administrative & basic end user support for the IT department. We are looking for a candidate skilled in relationship management and who can learn to translate technical lingo to non-technical people. They will also be responsible for a variety of administrative tasks supporting our IT Department. Responsibilities: Coordinate with Sparks' offices on technology issues. Triage help desk calls. Provide entry level user support of productivity suites such as Google Workspace Applications & Microsoft Office 365 and other commonly used software applications. Coordinate with HR on new hire equipment needs. Coordinate training of new hires on IT policies & procedures and overall assistance with the onboarding process. Assist in the IT purchasing & billing process. Assist in managing recurring IT projects, agreements and contracts. Assist with tracking of IT expenses. Assist with user cell phone procurement and configuration. Assist with user management. (Adding, updating, deleting users from Active Directory). Create documentation for the IT department on common tasks, issues, etc. Other duties as assigned. Qualifications: Strong communication (verbal & written) and documentation skills. Excellent customer service skills. Experience with Microsoft Office 365 and Google Workspace Applications. Proficiency with Apple and Windows systems. Good organizational and time management skills. Work independently and assist with multiple projects, priorities, and locations. Preferred Skills: Strong attention to detail, a positive attitude, and a team player Ability to operate within a fast-paced environment Company Overview: Sparks is a live + digital brand experience agency. We specialize in creating connection--real human connection--onsite, online or anywhere. Through a mix of sound strategy, breakthrough creative and flawless execution, we create memorable trade show exhibits, live and virtual events, brand activations, retail stores, corporate environments and other immersive experiences that deepen relationships, inspire action, and build trust--and we do it all over the world. We operate an open and inclusive culture where all recognize, respect, appreciate and encourage individuality regardless of race, gender, age, religion, culture, ideology, economic status, disability or sexual orientation. We believe that everyone at all levels of our organization is accountable for building this culture and we are challenging ourselves daily to seek and build diversity and equality in any way that we can-and we welcome your ideas to do so. Think you've got what it takes to hang with us? We've built our reputation on creating awesome experiences for our clients, but equally important is the experience we create for our people. Yes, we work hard. But we also make it a point to have fun. And we find our people work that much harder when work doesn't feel so much like, well, work. If you share our mindset, we should chat. We've always got our eyes peeled for smart, hungry people who think that what we do isn't so much a job as it is a way of life. And while any company can supply stuff like benefits (and, of course we do too) our greatest benefit comes from the amazing people you'll interact with daily, who will challenge and push you to think harder, be more creative and love what you do. Sparks, a Freeman company, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Created: 2024-10-19