AGENT I - FRONT DESK
Seminole Gaming - Tampa, FL
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Whether you want to make your debut or go back on tour after a long hiatus, starting a career atSeminole Hard Rock Hotel & Casino Tampacan feel more like play than work. This expansive propertyis the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boastsrock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore.Our Commitment to Service:We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.Benefits & Perks:We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits!Appearance:How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.JOB DESCRIPTIONThe Front Desk Agent is responsible for providing courteous front desk services to guest by delivering products and services that result in a pleasant hotel stay and overall gaming experienceEssential duties include, but are not limited to:Registers arriving guests by completing appropriate paperwork and obtaining proper payment informationSettles account balances of departing guests by accepting payment and handling cash drawerInvestigates and resolves general billing discrepanciesEngage guests in property promotions and amenities so they best enjoy all the casino/hotel offers during their current and future visitsResponds to guest inquiries concerning entertainment or attractions and provides guests with general information to ensure a pleasant stay in the hotelPromotes positive public/employee relations at all timesAnticipates guests’ needs and responds to requests and concerns to ensure guest satisfactionMonitors work areas to ensure cleanliness standards are achieved and customer requests are addressedHigh school diploma or general education degree (GED) is required6 months of Front Desk/Hotel Operations experienceMust possess a high degree of interpersonal and customer relations skills necessary to ensure total guest satisfactionMust have exceptional phone etiquetteMust be able to work standing for long periods of timeMust be technologically savvy and be able to operate and enter information into a computerMust possess basic math skills necessary to accurately calculate and process guest paymentsMust be able to follow procedures in standard situations in which specific steps are involvedWork Environment:Duties and responsibilities are typically performed in the Hotel Lobby area; a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.Position requires ability to stand and walk 100% of the time. Extensive periods of data entry is requiredWhile performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hearSpecific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focusNative American Preference Policy:The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.Employment Process:Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:Credit CheckCriminal Background CheckDrug ScreenDisclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).#gotoworkhappy
Created: 2024-09-07