Turndown Attendant
The Kessler Enterprise, Inc. - Savannah, GA
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AN INSPIRING CAREER AWAITS YOU!The Kessler Collection is made up of 11 artful hotel and resort properties, 25 restaurants, and over 1,700 Grand Performers across seven states, we continue to grow and so will you! The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.We believe people want to be inspired!Our Grand Performers Receive Many Benefits Including:Marriott Employee Discounts WorldwideCompetitive Wage & Discretionary Bonus ProgramMedical, Dental, Vision InsuranceCompany-Sponsored Life InsuranceShort & Long-Term Disability InsurancePet InsuranceTuition Reimbursement Program401(K) with Discretionary Company Matching ContributionsEmployee Assistance ProgramJOB SUMMARYThe overall objective and purpose of the Turndown Attendant position are to refresh stay-over guest rooms in the evening hours to further enhance the guest experience. The incumbent is responsible for turning down linen on beds, replenishing towels and amenities, emptying trash, and creating a welcoming ambiance. They are to provide the highest level of service in support of the mission, core values, standards, and goals established by the company.CORE RESPONSIBILITIESPrimary responsibilities and tasks include, but are not limited to the following:Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclatureMaintain the integrity of the guests’ privacy, including confidentiality of personal information and key controlTurn down beds and ensure lighting and music create the appropriate ambianceReplenish towels and amenities, placing them neatly and according to the standard operating procedureEmpty trash containers and debris from roomMaintain organization and supply of cleaning products and linenMaintain neat and orderly storage closetsUse software program to communicate any deficiencies in rooms and hallways, including but not limited to remote controls, TVs, light bulbs, plumbing, and repairsWork efficiently in order to meet daily requirementsRespond promptly to questions, concerns, and special requests. The follow-up to ensure the guest is satisfiedSolve problems proficientlySecure lost items according to the specificationsMaintain a neat and organized work areaAssist in laundry and other areas as neededMaintain the integrity of Company proprietary information and protect Company assetsMaintain complete knowledge in the use of equipment and property management systems and access according to specificationsMaintain complete knowledge and comply with company policies and proceduresMaintain neat, clean, and professional appearance according to standardsFollow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditionsWelcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.Develop and maintain a positive working relationship and support the team to achieve our goalsAttend required training and meetingsAll other duties as assigned, planned or un-plannedKNOWLEDGE, SKILLS, AND ABILITIESTo perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.Ability to perform all Turndown Attendant-related tasks and proficiently use job-related tools and equipmentAbility to remain calm in various situations, use sound judgment and effectively solve problemsAbility to read and interpret documents such as safety rules and procedural manualsStrong written, verbal, and interpersonal skillsAbility to follow instructions, prioritize and multi-taskMINIMUM QUALIFICATIONSHigh school diploma, General Education Degree, or related training equivalent- requiredMinimum of 6 months of relevant work experience in similar scope and title - requiredAbility to communicate in the English language - preferredWORK ENVIRONMENTThe work environment/conditions described herein are representative of those that an incumbent may experience.Must be comfortable working in a shared space, with constant noise, without the use of a private office.Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.PHYSICAL DEMANDSThe physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend and crouch up to 8 hours on a daily basis.Push, pull, and lift up to 40 lbs.While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting, and standing for long and short periods of time.The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Created: 2024-09-07