Client Services Associate - Petaluma, CA
Solairus Aviation - Petaluma, CA
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This position is responsible for supporting the Client Services department with various administrative projects and process management.Setup and manage scheduled meeting events and conference callsFacilitating internal processes, both within the team and cross-functionally, including salary and bonus requestsCreating Team Sheets for new accounts or accounts in transition, in coordination with MarketingHandle or assist with project requests from both the Client Services Team and Executive Management TeamHuman Resources:Work closely with our Human Resources team to complete and streamline tasksFacilitate and complete all crew member Personnel Action Forms in PaycomGather salary data points to complete reports for Executive Team and or Client Services TeamSubmit all end of year bonuses and salary increases for our Client AccountsLead all per diem crew member onboarding Proposals:Support the Executive Management team in developing proposals, researching hangar costs and availability Gather hangar and fuel quotes as requested (usually CROs and CSDs)Must be able to create and maintain relationships with FBOs and hangar ownersBargain fuel cost - tenant vs. contractRequest and obtain draft hangar leases and agreement, request changes as necessarySystems administration and oversight, including Salesforce and SharePoint:Salesforce- Maintaining account information to include:Addition of new employees/crew members and removal of terminated employees/crewUpdate for internal transitionsLogging appropriate account communication to include communication with CRO, client, and CSD for historic referenceLog all account related tasksHighly detail oriented; ability to meet deadlines and possess effective problem-solving skillsMust be flexible and can adapt to changes in a growing companyExcellent communication and interpersonal skillsAbility to operate independently with minimal supervisionAviation experience preferred but not requiredExperience in Salesforce, Paycom and SharePoint preferred, but not requiredMust have strong work ethics, be reliable, and have a professional and positive attitudeSolairus Aviation embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.Salary - $55,000 - $65,000To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.
Created: 2024-09-07