Business Operations Associate
Actalent Services - Hanover, MD
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Actalent has an immediate opening for a Business Operations Associate at our Global Headquarters in Hanover, MD.CompensationHourly: $21.63Bonus potential: up to $1000 per quarterScheduleFull Time | PermanentMonday - Friday | 8:00 AM - 5:00 PMHybrid | 4 days in office - 1 day remoteAbout ActalentWith global headquarters outside of Baltimore, MD, Actalent has an existing network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, including many of the Fortune 500. We give clients access to specialized experts that drive scale, innovation, and speed to market, supporting engineering and science initiatives that advance how companies serve the world. An operating company of Allegis Group, the global leader in talent solutions, Actalent launched as a new specialized engineering and sciences talent services and workforce solutions brand in 2021.Job DescriptionThe Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service to external customers as well as corporate and field office employees. The BOA is proficient in the management of customer accounts; this includes project reporting, funding reporting and collection of customer accounts receivable along with the maintenance of the projects & managing the inflow from T&E through OASIS to PSPC. Qualities include: building customer relationships, conflict resolution, professionalism, detail oriented, strong follow-up skills, multi-tasking skills, the ability to use independent judgment, ability to function in an open environment and the ability to adapt to changes in the workplace.ResponsibilitiesManagement of customer accounts, including but not limited to invoicing, collections, adjustments, customer service and working with clients to resolve outstanding issuesManage total accounts receivable with an aging in excess of $3.5 MAuditing account specific reports to ensure accurate billing and client specific informationSupport liaison between field offices and other corporate departments (CA, Delivery, Finance, and FSG)Responsible for gathering the necessary data to assist management with account specific decisionsReview Agreement amendments/modifications and incorporate changes for correct customer support and billing, address any potential issues with Finance LeadershipAssists/supports fulfillment of contract deliverables, billing and cash collections.Detailed knowledge of Statement of Work (SOW) contracts/purchase order terms and conditionsOnboarding of new clients and management of client specific billing arrangements (rates and procedures) and maintain compliance with these requirements.Utilize internal tools and customer tools to support Client requirements.Establish and maintain client documentation filesReview and follow up on Audit results to ensure data integrity and complianceConfirm assigned projects/programs/contracts are closed out, accurate, and completeOversee data governance of systems to ensure accurate reporting (Oasis and PSPC)QualificationsCollege degree or 2-3 years of relevant experienceProficient in Microsoft Office (Excel and Word is requiredStrong organizational and analytical abilitiesStrong communication skills and work ethicGoal driven with problem solving skillsAbility to work independently and as a team player
Created: 2024-09-07