NA Service Delivery Optimization & GBS Site Manager

NA Service Delivery Optimization & GBS Site Manager -Erlanger KY This is a full-time exempt position Description: In the role of NA Service Delivery Optimization & GBS Site Manager, you will be an integral part of our Global Business Services (GBS) Management Office team, overseeing the GBS colleagues at Erlanger location and enhance service delivery across our GBS in North America. A significant percentage of your time will be optimizing processes, ensuring exceptional service standards to drive efficiency and effectiveness. The ideal candidate will have strong project execution skills, a keen eye for process improvement, team leadership, and the ability to work effectively in a fast-paced, multinational environment. Key Responsibilities: Develop and implement transition plans or scope expansions for new business units and functions joining the GBS framework. Act as the primary point of contact for internal and external stakeholders during the transition process. Evaluate the effectiveness of transition and expansion efforts and implement lessons learned for future initiatives. Lead initiatives to streamline and enhance GBS processes, ensuring efficiency and effectiveness. Demonstrated analytical skills to interpret data, identify trends, and generate actionable insights that contribute to informed decision making. Strong capacity for critical thinking, pushing the boundaries, and challenging the status quo to drive continuous improvement. Proven ability to collaborate effectively with cross functional teams, and communicate to stakeholders with technical and non-technical backgrounds. Adept at driving process changes by effectively communicating insights, recommendations, and the rationale behind process improvements to stakeholders, and facilitating the adoption of new practices within the organization. Foster a culture of continuous improvement by working closely with GBS teams to understand their needs and challenges and providing them with recommendations to enable data-driven decision-making. Enable teams to drive process standardization/simplification, establish internal controls for risk mitigation, and accelerate value generation through data-driven insights. Implement and monitor process improvements, measuring the impact on key performance indicators (KPIs). Translate business needs and opportunities into clear, actionable insights across dashboards, scorecards, and ad-hoc analyses. Support the design and iteration of custom dashboards which can be easily understood and used for strategic decision making. Bring structure to business requests, translates requirements into an analytical project approach, and leads projects through completion. Prepare and deliver visualizations and internal presentations that translate analytic insights into tangible, actionable solutions for business partners to implement. Mentor, coach, train, and develop team members. Provide regular feedback to regional/global directors about location (employee engagement, areas of improvement, appropriateness of workload, successes, stakeholder updates, local challenges, etc.) Responsible for motivating team and maintaining location's collaborative and positive culture (social events, town halls, etc.) Promote GBS' talent development and learning agenda. Participating in location-related recruitment activities (interviewing, onboarding, setting up "buddy" and/or mentor, checking in) Liaison between HR and regional/global directors re colleagues at the location (office space, compliance with ADM in-office policies, vacation/overtime, day-to-day topics) Work with regional/global directors regarding budgeting, including staffing levels Technical Skills: Experience in Global Business Services (GBS): Understanding of typical GBS processes, including Record-to-Report, Prospect-to-Cash, Source-to-Pay, Hire-to-Retire, IT, among others. Knowledge of best practices specific to improving efficiency and service quality in an GBS. Continuous Improvement and Optimization: Experience with continuous improvement methodologies such as Lean Six Sigma, Kaizen, PDCA, among others. Ability to identify and prioritize opportunities for improvement in operational processes and implement effective changes. Data and Performance Analysis: Strong skill in data analysis to identify trends, patterns, and relevant insights. Ability to provide regular reports and updates on progress, achievements, and challenges to senior management. Experience using data analysis tools like advanced Excel, Alteryx, Power BI, or equivalent tools. Project Management: Proven ability to lead continuous improvement projects, from diagnosis through implementation and monitoring. Experience in project management using agile or traditional methodologies. Behavioral Competencies: Leadership and Influence: Ability to lead cross-functional teams and motivate them towards common goals. Skill in influencing stakeholders at all levels of the organization to implement changes. Effective Communication: Excellent verbal and written communication skills, capable of presenting complex analyses clearly and concisely. Ability to adapt communication style for different audiences, from technical staff to executives. Strategic Thinking: Ability to develop and implement long-term strategies aligned with organizational goals. Vision to anticipate future trends and identify improvement opportunities. Results Orientation: Focus on achieving set goals and objectives, with the ability to manage multiple projects simultaneously. Commitment to delivering high-quality results within specified deadlines. Qualifications: Bachelor's degree in related field such as Engineering, Computer Science, Business Administration or equivalent work experience preferred. Postgraduate studies or certifications in Lean Six Sigma and/or Project Management are valued Minimum of 6 years in similar roles, preferably in a Global Business Services environment 7+ years of experience in related field preferred. Proven track record of successfully implementing continuous improvement initiatives and performance in complex organizations. Experience with data visualization and dashboard development via analysis tools (e.g., Power BI or Alteryx) preferred Ability to think outside the box to solve complex problems and implement innovative solutions. Ability to adapt to rapid and emerging changes in the business and technological environment. Commitment to high ethical standards and personal integrity. ADM is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and veteran status. This position offers a complete benefit package, including 401K/ESOP, pension, health, life and dental insurance. ADM requires the successful completion of a pre-employment background check. Excited about this role but don't meet every requirement listed? Studies show that often applicants will self-select out if they don't check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings. ADM requires the successful completion ofabackground check. AJCIND REF:88940BR

Created: 2024-10-19