Operations Manager

SkyePoint Decisions is a leading Cybersecurity Architecture and Engineering, Critical Infrastructure and Operations, and Applications Development and Maintenance IT service provider headquartered in Dulles, Virginia with operations across the U.S. We provide innovative enterprise-wide solutions as well as targeted services addressing the complex challenges faced by our federal government clients. Our focus is on enabling our clients to deliver their mission most efficiently and effectively - anytime, anywhere, securely. We combine technical expertise, mission awareness, and an empowered workforce to produce meaningful results.As a SkyePoint employee you will be given the opportunity to support some of our nation’s most critical information systems by utilizing not only your existing cybersecurity skills and talents, but those that you will learn in your new role. In your new role as a cyber security professional, you will protect our customer’s most sensitive data and complex systems from all forms of threats including cyber-attacks, insider threats, rogue network devices, and malicious software and applications. You will work with a team of like-minded professionals to share and collaborate upon your ideas to improve the cybersecurity infrastructure, architecture, and configuration deployments. Your ideas and contributions will matter.This is a contingent position based upon customer approval.Skyepoint Decisions is seeking a Operations Manager to support a large federal government agency. Under the direction of the overall PM, this position will manage the performance of a functional service area as part of a larger program.This position is for Monday through Friday, normal business hours. It is considered hybrid and onsite work is required Tues-Thurs. However, employee may be required to go onsite more often and provide after-hours and weekend support during planned or emergency events.Description of Duties:Manage a 24x7 team of technicians, across three shifts, providing support to an enterprise-level, global IT infrastructure.Responsible and accountable for cost, schedule and performance standards.Manage schedules, set specific duties and responsibilities, monitor team performance, provide feedback and corrective action plans.Establish operational objectives and work plans in coordination with government leadership, and delegate assignments to subordinates.Required Qualifications:Bachelors and ten (10) years or more of related experience; may accept additional experience in lieu of degree.Experience managing 20 or more program staff including direct labor, subcontractors and suppliers.Experience in personnel management. Possesses the ability to develop leadership and management skills that require mentoring and feedback from supervisors.Ability to escalate program issues to management for assistance. Provide input to corporate activities including performance reviews, compensation-related actions, and staffing and hiring recommendations. Raise personnel issues to appropriate internal support elements.Ability to act independently while routinely being reviewed for soundness of judgment and overall quality and content.Excellent oral and written communication skills.Self-motivation, professional demeanor and accountability.Must be a U.S. citizen with an active Secret clearance.Preferred Qualifications:ITIL Foundations Certification.PMP Certification.Risk Management.Earned Value Management (EVM).Technology Business Management (TBM).Experience with ISO-2000 or equivalent.What We Can Offer You:At SkyePoint, we go B.I.G. (beginning in GRATITUDE) by recognizing all we have and giving back to our employees, families, and communities. It instills a positive mindset that permeates all we do. By beginning in gratitude, SkyePoint can continue to spread living in gratitude each day.Great Benefits: Several insurance options including HMO and High Deductible plans with Health Savings Accounts [HSAs], Flex Spending Accounts [FSAs], Full Dental Plans, ST/LT Disability, Life Insurance, floating federal holiday options, and 401k matchedCertificate Incentive Program: To promote professional development, we recognize and reward employees who obtain new certifications aligned with business needs.SkyePoint DoD SkillBridge Industry Partner Fellowship ProgramFlexible Work EnvironmentCompensation:Salary Range: TBDThe SkyePoint Decisions salary range for this position is a general guideline only. It represents an estimated range for this position and is just one piece of our total compensation package.Salary at SkyePoint is determined by various factors, including but not limited to location, work schedule, the candidate’s combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability, market data and business considerations.In addition to a competitive salary, SkyePoint offers benefits including a certification incentive program, PTO, floating federal holiday options, several insurance options including HMO and High Deductible plans with Health Savings Accounts [HSAs], Flex Spending Accounts [FSAs], Full Dental Plans, Vision, ST/LT Disability, Life Insurance, and 401k matched.SkyePoint Decisions is an established ISO 9001:2015 and ISO/IEC 27001:2013 certified small business and appraised at CMMI Level 3 for Services and Development. We possess a common vision of excellence and foster a collaborative team culture built upon individual performance and accountability. We invest in our people and systems to create value for our clients. It is the SkyePoint Way. We are grateful for the opportunity to work with exceptional people and give back to the communities we serve. Our employees value the flexibility at SkyePoint that allows them to balance quality work and their personal lives.Please be aware of recruiting scams and people claiming to be from SkyePoint Decisions. For more information, please see the Welcome Page of our Careers site.Skyepoint Decisions is a participating E-Verify Employer.U.S. Citizenship is required for most positions.Equal Opportunity Employer/Veterans/Disabled.

Created: 2024-10-19