Shift Supervisor

PLS®: People. Location. ServicePLS—which stands for People - Location - Service—is a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.Position Overview:Successful Shift Supervisors are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, and follows company policies and procedures. The Shift Supervisor performs all the duties of a Customer Service Representative plus assists the Assistant Store Manager in the day-to-day operations of the store, and in the absence of the Store Manager and Assistant Store Manager, is responsible for directing the activities of all employees.Being a Shift Supervisor at PLS means:Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitorsAssisting the Assistant Store Manager in implementing strategies to help meet store goals and objectivesAssisting the Assistant Store Manager with developing and motivating store employees who exceed internal and external customer expectationsEnsuring compliance with federal, state, and local regulationsEstablishing a strong customer service/selling culture to maximize salesWorking as a Customer Service Representative and supervising CSR activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling proceduresMarketing within your community to increase market share and store revenuesResolving customer complaints for increased customer satisfactionAssisting the Store Manager with controlling labor hours, cash, store audits, and shrinkageHelp maintain a neat and clean store environment for our customers and employeesOther duties as assignedWhat we need from you:A minimum of one-year management experience in industries such as hospitality, financial services, retail and restaurantAbility, willingness, and comfort to engage with customersAbility to develop positive relationships with internal and external customersStrong desire to exceed corporate initiatives and inspire excellence in a teamSuperior verbal and written communication, and presentation skillsHigh-energy, collaborative management experienceProfessional appearance and demeanorEnglish Fluency is requiredEnglish/Spanish bilingual is a plusWorking Conditions and Physical Requirements:Must be able to remain in a stationary position for extended periods of timeMust be able to lift 5-10 lbs. with little assistanceMust be able to work in restrictive spacesMust manage a number of projects at one time and handle frequent interruptions to meet the needs and requests of customersMust be able to drive for company business as requiredBenefits:Benefits for eligible employees include medical/dental/vision, 401k, vacation, opportunities for advancement, on-going training available.We strive to demonstrate our Core Values in all positions at PLS:Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● ResultsPLS Financial Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS Financial Services is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team make arrangements. The decision on granting reasonable accommodation will be made on a case-by-case basis.For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment

Created: 2024-10-19