Route Planning Analyst
Interstate Waste Services - Jersey City, NJ
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Interstate Waste Services, Inc. is one of the largest and fastest growing private solid waste and recycling companies in the country. We service customers in Southern New York State and throughout New Jersey, and in New York City through our subsidiary Action Environmental Services. Job DescriptionAs the Director of Account Management, you will lead a team of account managers and inside sales representatives to drive customer satisfaction, retention, and growth. This position is responsible for overseeing client relationships, ensuring customer satisfaction, and driving revenue growth through strategic account management practices. Additionally, the Director will play a key role in hiring and building a high-performing account management team dedicated to fostering long-term customer relationships and maximizing retention rates.Position Summary:The Route Analystis responsible for the coordination and utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service to all customers. Additional responsibilities include the execution and delivery of safety, customer experience, and efficiency.Responsibilities:Contribute to the development of IWS’s short and long term route network strategy.Collect, interpret, and analyze various types of logistics data including inventory, asset reliability, and other route data to make decisions that increase overall routing accuracy.Create and sequence routes that make operational sense and are efficient to maximize profitability. Understand missed pickup, service commitments, and efficiency goals and help meet or exceed expectations related to those goals.Implement a set of repeatable dynamic route strategy principles to guide your thinking when building routes.Review Driver performance issues or concerns and recommend corrective action to appropriate management.Make changes to daily route information in an efficient, proactive, and real time way to increase route standardization, efficiency and accuracy.Manage daily routing activities, resolving issues to ensure pickup and delivery is on time.Evaluate where it makes sense to build swing routes and verify all swing opportunities have been identified.Analyzing trends in swing percentage with your Supervisor and Operations Manager to identify whether it is improving or not.Ability to expect the unexpected and monitor and adjust today and tomorrow’s plans throughout the day.Understand daily disposal plans to help identify optimal disposal sites for each load so our drivers can be held accountable to adhering to the assigned disposal sites.Meet quarterly to discuss disposal plans with the Operations Manager and Supervisor and make updates if any intercompany or 3rd party changes occur.Review monthly service areas and permanent customers with the Supervisor to balance permanent stops based on peak days.Provide drivers visibility and education on which customer called in the MPU and where the MPU occurred to avoid any future MPU failures from that Driver.Determine if requests can be pulled forward to drive efficiency while also providing the best experience for our customers.Updating customers’ geocoding daily to improve routing efficiencies.Follow all required safety policies and procedures.Perform other job-related duties as assigned.Required Skills/Abilities: Proven ability to communicate information to all levels of the organizationStrong verbal and written communication skillsStrong interpersonal and customer service skillsStrong organizational skills and attention to detail.Strong time management skills with a proven ability to meet deadlinesStrong analytical and critical thinking skillsAbility to work independently and under pressure to meet deadlinesAbility to function well in a high-paced and at times stressful environmentProficient with Microsoft Office Suite or related softwareAbility to work as a member of a teamEducation and Experience:Bachelor’s degree in business, logistics or related field. Experience in waste management field a plus.Three to five-years of experience in logistics or related field with responsibility for improving route efficiencyExperience with routing software, logistics/supply chain ERP systems strongly preferred.Career opportunitiesWe believe in providing the training and development you need to grow your career with Interstate Waste Services. Many of our supervisors, managers, and other leadership staff started their careers as helpers, drivers, or dispatchers. IWS is proud to be an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.Salary and BenefitsInterstate Waste Services is committed to providing a world class workplace to all employees. Each eligible employee receives a competitive total compensation package including competitive pay, 401k benefits with company match, medical, dental, vision, life insurance and more, in addition to paid time off and holidays.USD $70,000.00/Yr.USD $90,000.00/Yr.
Created: 2024-09-07