Customer Service Representative
EMCOR - Rochester, NY
Apply NowJob Description
Job Summary:The primary responsibilities of this position include: customer communication, planning, dispatching, use of company software systems, and other tasks as described in detail below. Ensure that all tasks assigned to you are organized, performed safely, and completed in a timely manner.Essential Duties Responsibilities:Perform the following work and tasks for Betlem Residential (performed daily):Handle incoming customer phone calls and schedule accordinglyCreate call slips and work orders w all pertinent client information in COINSEach morning review all calls from the prior nightweekend, discuss with the technician and managers and follow-up as needed.Provide follow up of work orders with customers as neededProvide support for service dispatch as needed including prioritizing, scheduling, and assigning work orders to techniciansProvide support with billing of work orders as neededGive out purchase orders as neededSchedule sales appointments with customers and track sales appointmentsOpen and close installation work orders and track required information while in plete the invoice billing process on all installation work and provide support to service billing.Maintain all duties required with in the preventative maintenance program including: entering new customers in spread sheet, sending out renewal information, contacting customers and scheduling PM appointments, keeping up with program changes, recommend process improvementsWarranty: file for, maintain and organize all of our warranty needs including Parts andor labor warranties per our vendors requirementsProvide support to the service manager including assisting and organizing weekly time tickets for payroll and follow-up.Process financing credit card information.Work with service technicians to schedule sales appointments as neededGeneral office duties including filing and managing supplies as neededGeneral Duties and Responsibilities:Develop a detailed understanding of all of the residential service technicians' skills.Follow-up on incomplete work to make sure it gets completed in a timely manner.Suggest methods of improvement to the service supervisorQualifications:Have strong organizational skillsComputer skills - ability to learn new programs and use company software systemsBe self-motivated and a team playerDemonstrate a great work ethicMulti taskAdhere to safety requirements in shop (i.e. safety glasses, safety shoes, hard hats etc.)Other responsibilities may be added to this job description as situation requiresAs a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity EmployerVeteransDisabledCompensation Range: $18.00-$20.00hourBenefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.#betlem#LI-P1
Created: 2024-09-07