Front Desk Clerk, The Westin Buffalo
Delaware North - Buffalo, NY
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Delaware North Parks and Resorts is hiring a full-time or part-time Front Desk Clerk to join our team at The Westin Buffalo in Buffalo, New York. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key. If engaging with guests is your forte, your next career move has arrived; apply now join our team.PayReceive a $750 Sign-on Bonus! Bonus is paid out over time!Benefits at the Westin BuffaloJoin our collaborative team at the Westin in downtown Buffalo, New York. Our busy, four-diamond hotel will give you the opportunity to meet people from around the world and work with a supportive team focused on career development.Health, dental, and vision insurance*401k with company match*Paid vacation days and holidays*Paid parental bonding leave*Tuition or professional certification reimbursement*Weekly payFree shift mealFree parking30% discount at Jake's CafeDiscounted room rates for employees, friends, and familyGenerous Marriott discountsReferral bonus - earn $200 for each eligible referralTraining and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide*Available for full-time, year-round team membersDelaware North operates the Westin Buffalo, situated within the company’s global headquarters building in Buffalo, New York. The luxury lifestyle hotel offers well-appointed guest rooms, a state-of-the-art fitness center, complimentary Wi-Fi, and two signature onsite restaurants, Patina 250 and Jake’s Café. Delaware North operates this top-rated, AAA Four Diamond hotel, dating back to 2019. Team members employed at the Westin Buffalo receive Marriott travel discounts world-wide.Greet and register guests via a centralized registration system and coordinate with housekeeping as needed.Manage cash and credit card transactions while keeping accurate paperwork.Resolve small guest issues immediately, delivering items to guests as needed.Monitor and balance the daily figures, post room and tax charges on guest accounts.Provide excellent customer service.Good interpersonal communication skills in person and by phone and previous customer service experience is beneficial.Ability to multitask, function in a professional manner under pressure from guests and supervisors.No high school diploma or GED required.Previous customer service experience preferred.Previous front desk experience preferred.Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts.
Created: 2024-09-07