Customer Service Representative - Personal Lines
Plymouth Rock Assurance - Boston, MA
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As a Customer Service Representative, you will work in a dynamic environment where professionalism and commitment to a team environment is highly valued. Representatives manage inbound calls from our customers, agents, and third parties. The representative will also process policy change requests and work independently on project assignments, so attention to detail is essential. Representatives are expected to exercise good judgment, flexibility and friendliness in their interactions.Here is what you will doResearch customer and agent inquiries and elevate issues to Supervisor as needed.Accurately enter and update policy information in a timely fashion in accordance with established procedure and handle phone inquiries.Manage time efficiently and handle multiple tasks in a fast-paced work environment.Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts. Deliver first call resolution and make it easy for the customer. Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment. Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge.Here is what you will bring to the table Above average interpersonal, listening, communication and organizational skills Good analytical and decision making skills High energy and motivation to follow up and take ownershipBachelors or Associates DegreeWhy work for us4 weeks accrued paid time off + 9 paid national holidays per yearTuition ReimbursementLow cost and excellent coverage health insurance options (medical, dental, vision)Onsite Fitness center opening Winter 2023 at our Boston HeadquartersRobust health and wellness program and fitness reimbursementsAuto and home insurance discountsMatching gift opportunitiesAnnual 401(k) Employer Contribution (up to 7.5% of your base salary)Company sponsored social eventsVarious Paid Family leave options including Paid Parental Leave$3,000 one-time bonus payment on health insurance waiverAbout Plymouth Rock The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.#LI-JS1
Created: 2024-09-07