Research Director, Qualitative Market Research
Omnicom Health Group - Boston, MA
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Hello, we’re The Planning Shop -As an insights-led brand consultancy, we help the healthcare industry decode the hearts and minds of HCPs, caregivers and consumers to reveal insights that impact the trajectory of their brand. What makes us different is how we connect the dots between human truth, behaviour change and market potential, ultimately empowering strategic choice.As a global team with headquarters both in London and Philadelphia, we boast a flexible virtual workplace that attracts the best talent from anywhere.As part of the Omnicom Health Group, we offer the personal high touch of a boutique agency, with the muscle of a major holding company. We agree that talent is equally distributed, and we’re focused on developing diverse teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. The Role -The Research Director must be an experienced people manager who is a strategic thinker and has strong client management / business development skills. This individual should have good understanding of the pharmaceutical industry and strong knowledge and experience in personally executing primary market research. The RD participates in or leads internal initiatives during the year in line with our strategy.Research Excellence and Consulting SkillsLeads on multiple qualitative and/or quantitative, US and international projects from RFP to debrief Specifically:Autonomously delivers high-quality research projects, with minimum oversight from a Project ConsultantLeads internal project team and acts as the day-to-day client face of The Planning ShopModels excellence in and ensures that all project work is undertaken to the highest standard - including, but not limited to:Screener, questionnaire and discussion development, interviewing, tabulation specifications, analysis and insight generation, writing of reports and presentations.Designs creative research solutions with ability to pull-through relevant principles of behavioural science and brand-buildingActs as a trusted adviser and partner to clients - including, but not limited to:Providing guidance on how to tackle their business challenges and making recommendations on best research solutions to meet their needsConnecting the dots between the study, the business objective, the TA/market opportunity and the strategic implications from the researchEffectively manages and develops researchers throughout the project (and beyond) encouraging learning and developmentIs an expert on The Planning Shop methods and techniques Provides support to research teams on The Planning Shop methodsIs responsible for ensuring project delivery is within budgetWorks closely with and appropriately leverages the skills and experience of TPS specialist experts in e.g., behavioural science, brand planning, Rare COE, Oncology COE, Quant COEWrites complete, client-ready and successful proposals for qualitative and quantitative studiesOversees costing process and understands how to price studies appropriatelyDeep understanding of one or more therapy areas (e.g., oncology, CNS, cardio-metabolic, rare)Client Service and Business GrowthHelps drive growth of the company by attracting repeat business and developing new businessSpecifically:Ensures high levels of client service and satisfaction achieved on all projectsDevelops, maintains and models excellence in building strong relationships with clients to drive repeat businessProactively reaches out to clients to identify future opportunities for partnershipLeads / actively contributes to tactical and strategic account planning activities of key accounts, either as the Account Lead or as part of an Account Team(s)As the Account Lead or as part of an Account Team(s), demonstrates clear understanding of account plan, financial performance, and own role in achieving account targetsIn partnership with the Account Teams/and or Global Client Lead, identifies and attracts new clients to the organization and expands into new areas (e.g., therapy franchises) of more established clientsStays updated on industry news that would impact the accounts and clients they work onLeads client out-reach, pitches and creds presentations to grow the TPS businessDemonstrates wider understanding of pod contribution target, plays integral role in achieving target and supports Pod Leaders in identifying opportunities and challenges in achieving the targetPeople LeadershipModels leadership behaviours within the company and helps create an environment in which our people can flourishSpecifically:Line manages multiple individuals, with responsibility for over-seeing their learning and development, workload, employee engagement/health and career progressionFlexes leadership and collaboration style as needed and inspires and activates others to bring their bestWorks effectively within and across teams; respecting and striving to cultivate the value each person brings to the projectModels, coaches and trains leadership behaviours and actively participates in and contributes to Pod MeetingsUnderstands the intersection between the business need and people needsIs an ambassador of the company and pod structure, and advocates for the people within the context of the businessModels and mentors others in how to succeed at The Planning ShopHas a growth mindset and regularly and proactively shares feedback to or invites feedback from individuals and their line managersInputs into and helps operationalize the resourcing decisions made by Pod Leaders and/or Global OperationsGeneralParticipates in or leads internal initiatives during the year in line with our strategy e.g., staff learning and development, innovation, centers of excellence, social committee or other ad hoc initiativesManages own time efficiently and effectively, and has a recovery rate for project, proposal and business development time spent that is in line with guidelines for job roleAdditional assignments as neededWhat You’ll NeedStrong client handling and negotiation skillsStrong line management and people development skillsMinimum of 6-8 years’ experience working in a market research agencyTime spent with pharmaceutical focusExperience in multiple therapeutic areasAt least 2 years at Associate Director levelGeneral understanding of business operationsAdvanced communication and organizational skillsExcellent qualitative and/or quantitative research skillsStrong internal drive and sense of accountability and ownership Strong skills and passion for business developmentOutgoing personality, creative, curious, collaborative, detail-orientedBachelor’s DegreeWhy you’ll be successful at The Planning ShopYou build strong relationships with key stakeholders in the US and the UK, particularly the Pod Leads, Account Leads and support functions (Compliance, Finance, Operations)You demonstrate equal passion between people, business acumen and research excellence You embrace a coaching leadership style that is equal parts high support/high challengeYou’re a team player who elevates those around them versus a one person show - you help all boats riseYou represent our core values:We’re insatiably curiousWe cultivate creativityWe’re future facingWe win or we learnWe versus meThe range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.$120,000 - $150,000Omnicom Health Group is committed to hiring and developing exceptional talent. We agree that talent is equally distributed, and we’re focused on developing diverse teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you.
Created: 2024-09-07