IT Support Specialist
FILA - Baltimore, MD
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The FILA brand was founded in 1911 in Italy with a bold vision and strong point of view inspired by its surroundings. The vision was to create clothing that felt as natural to the wearer as their own skin. The FILA brothers drew their inspiration from art and fabrics and combined them in such a way that effused grace and vigor. That vision can still be felt today: FILA seeks out athletes and figures who represent grace, individuality, and a disruption to the status quo. Transcending race, gender, and class, the brand makes its mark wherever performance-minded individuals can be found. FILA has collaborated with sports figures such as Grant Hill, one of basketball’s most iconic players, to both design a collection of footwear that serves the modern athlete and to build communities. FILA and Hill partnered to revitalize a set of basketball courts in Durham, N.C. to provide a safe space for local youth to play and grow, with more plans to expand the program to other cities. FILA’s designers are committed to the founders’ vision and are constantly trying to move the needle in the world of athletic fashion by absorbing art and culture as it happens around them. The brand strives to be intentional in everything it does, and to do so with integrity.Under the general direction of the Director of Warehouse Operations, the IT Support Specialist is tasked with maintaining and supporting computer hardware/software, RF devices, scanners, and distribution systems at the Brandon Woods facility. Responsibilities include troubleshooting, monitoring, and resolving issues related to computers, peripherals, networks, telephony, and all distribution system hardware/software. The specialist ensures optimal system performance and reliability to support warehouse operations.Key Responsibilities· System Monitoring & Maintenance:o Monitor systems for issues and ensure daily job processes, including backups, are scheduled, and completed on time.o Perform daily preventative maintenance and cleaning of equipment, mobile devices, and printers.· Troubleshooting & Repair:o Troubleshoot and repair computer and peripheral hardware to maximize productivity in the warehouse office and on the shipping floor.o Provide after-hours support, as necessary.· Collaboration & Communication:o Work with the Distribution Center management team to identify and resolve daily IT-related productivity issues.o Communicate system outages or interruptions to internal customers promptly.o Support the client community by addressing questions and problems professionally and timely.· System Configuration:o Set up and configure AS/400, PC, telephony, and network peripherals.o Ensure support on Fila systems is provided effectively.· Inventory Management:o Maintain an accurate inventory of all IT equipment and software licenses.o Ensure proper asset tagging and tracking of hardware and software components.· On-Site Vendor Point of Contact:o Act as the primary on-site point of contact for vendors, facilitating communication and coordination.o Oversee vendor activities on-site to ensure compliance with service agreements and performance standards.· ITSM Help Desk Monitoring:o Utilize IT Service Management (ITSM) tools to monitor and manage help desk activities.o Track and resolve incidents and service requests in a timely manner.o Generate reports on help desk performance metrics and identify areas for improvement.KNOWLEDGE AND SKILLS:Technical Skills:Proficiency with Zebra printers.Experience with computer operations, help desk functions, and AS/400 systems.Administration experience with Microsoft Windows Server and Active Directory.Basic understanding of network protocols.Intermediate knowledge of the Microsoft Office suite.Knowledge of warehouse management systems (WMS) and enterprise resource planning (ERP) systems.Experience with virtualization technologies such as VMware or Hyper-V.Familiarity with cloud computing platforms like AWS, Azure, or Google Cloud.Experience with ITSM tools and methodologies.Communication & Interpersonal Skills:Strong verbal and written communication skills.Ability to work effectively with superiors, colleagues, and individuals inside and outside the company.Professional demeanor with the ability to maintain cooperative and constructive working relationships.Problem-Solving Skills:Strong analytical and problem-solving skills to diagnose and resolve complex technical issues.Ability to prioritize tasks and manage multiple issues concurrently.Work Ethic:Dependability in reporting to work on time and completing work accurately and thoroughly.Commitment to maintaining high standards of conscientiousness and reliability in job assignments.EDUCATION/EXPERIENCE/QUALIFICATIONS:Minimum Requirements:Associate’s degree in information technology or equivalent employment experience.At least 2 years of experience in help desk or computer operations.Certified Computer Technician (preferred).Monday- Friday 9 am- 5 pm.
Created: 2024-09-07