Rep 1, Cust Svc Video Repair
Charter Communications - Cheektowaga, NY
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Position Type: Full Time Location: Cheektowaga, New York Date Posted: Date posted 08/06/2024 Areas of interest: Call Center, Customer Operations, Customer Service Requisition Number: 2024-37861 Business unit: Customer Operations CRP113 CUSTOMER SERVICE REPRESENTATIVE $20/HOURIN-OFFICE POSITION-Cheektowaga, NYEVENING AND WEEKEND AVAILABILITY REQUIREDNext Start Date: Monday, October 14th, 2024Training Schedule: Sunday-Thursday 1:00PM-9:30PMJOB SUMMARYThe Spectrum Customer Service Representative provides basic customer support related to Charter Services, including troubleshooting video issues and responding to basic billing inquiries (i.e., taking payment, providing account balance). Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. Works under general supervision.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experience.Process customer orders in a courteous, efficient and timely manner.Effectively present and discuss Charter products and services.Convey an image of quality, integrity and superior understanding regarding services.Manage customer interactions professionally and efficiently.Effectively address customer questions, complaints and concerns within the scope of responsibility.Remain current and knowledgeable on every aspect of supported product.Facilitate customer issue escalations to local management/support as required. Determine necessity for field visits.Accurately document customer account records based on actions takenFulfill work schedules as required.Participate in quality coaching sessions to ensure efficient and effective interactions with customers.Keep supervisor informed of any work-related concerns.Perform other duties as assigned.REQUIRED QUALIFICATIONSRequired Skills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishRequired EducationHigh school diploma or GED equivalentPREFERRED QUALIFICATIONSPreferred Related Work Experience and Number of YearsPrevious customer service representative experiencePrevious experience working in cable operations and/or telecommunications call centerWORKING CONDITIONSNormal office conditionsPHYSICAL AND MENTAL REQUIREMENTSPhysical RequirementsN/AMental RequirementsAbility to handle multiple tasksProven organization and time management skillsProven interpersonal skillsAbility to effectively train and offer guidance to other representativesProficiency with PCs, Microsoft Office Suite and general intranet navigationEOECharter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability CRP113 2024-37861 2024 Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.The pay for this position has a salary range of $20.00 to $25.25. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.
Created: 2024-09-07