Quality Assurance Coordinator

This position is responsible to plan, organize, direct, and lead the personnel and work process of the quality management program.18 years of ageA bachelor’s degree from an accredited college or university in social work, psychology, health sciences, business, healthcare administration, health information management or a related field.Master's degree is preferred.Three years of work experience with youth and/or adolescents in the healthcare field.Knowledge, Skills and Abilities:ï‚· Possess and maintain a valid driver’s license.ï‚· Ability to pass a Criminal Record History Clearance and a Child Abuse History Clearance.ï‚· Ability to physically participate in the use of therapeutic holds and to be certified biannually to demonstrate competence.ï‚· Ability to participate in trauma informed care and intervene appropriately to de-escalate and prevent crisis situations when necessary.ï‚· Excellent interpersonal skills with people from differing backgrounds and cultures.ï‚· Ability to be flexible in meeting scheduling needs.ï‚· Able to handle details of a highly confidential and critical nature and function efficiently and effectively in a fast-paced professional environment while providing a strong attention to detail and achieving results.ï‚· Able to work independently, proactively, and resourcefully with little or no supervision. Ability to independently manage multiple tasks and projects with competing priorities and deadlines.ï‚· Possess knowledge of the CQI (continuous quality improvement) process and theability to apply concepts to varied activities.ï‚· Excellent training, presentation and leadership skills.ï‚· Proposal writing and analytical reasoning, ability to interpret and evaluate complexinformation, while identifying patterns and essential issues.ï‚· Team development and facilitation techniques to help teams achieve their highest potential.ï‚· Advanced computer skills, including use of Microsoft Office Suite.Performance Expectations: Has knowledge and understanding of CFG’s mission and values.ï‚· Follow and abide by all established program and agency protocols, policies and procedures.ï‚· Ability to maintain confidentiality and appropriate boundaries with staff and youth.ï‚· Attend and participate in all staff meetings, team meetings and processes for communication concerning youth and the program.ï‚· Attend and participate in all required trainings, both upon hire and annually.ï‚· Achieve and maintain First Aid and CPR certification.ï‚· Maintain a collaborative relationship with the team and other internal and external stakeholders. Provide help to other team members as needed.ï‚· Participate in creating an overall positive community atmosphere with other staff and youth.ï‚· Ability to communicate effectively and persuasively orally, in writing and on both an interpersonal and group level.ï‚· Provide the team with thorough, timely, legible, accurate, objective information through documentation.ï‚· Contribute to ensuring the facility is safe, clean and secure for all youth and staff.ï‚· Participate in quality improvement activities.ï‚· Demonstrate a willingness and ability to accept direction and supervision.ï‚· Dress professionally and appropriately as outlined in the Dress Code Policy.ï‚· Notify the State Central Registry (1-877-NJ ABUSE) whenever there is reasonable cause to believe that a youth has been or is being abused or neglected by staff members, youth, or any other person as required by the New Jersey Child Abuse and Neglect Law.ï‚· Demonstrate a commitment to CFG’s initiative to eliminate restraint and seclusion.ï‚· Possess the personal characteristics and experience to collaborate with and provide appropriate care to youth, gain their respect, guide their development, and participate in their overall treatment program.ï‚· Ability to provide services in a culturally and linguistically competent manner.ï‚· Possess the temperament to work with and care for children, youth, adults or families with special needs, as appropriate.ï‚· Support constructive youth and family visitation and youth involvement in community activities.ï‚· Achieve and maintain training in the Nurtured Heart Approach, a dynamic relationship-focused methodology that builds Inner Wealth™ in children, empowering them to channel their intensity in productive ways, ensuring their successful future. Staff will utilize this Approach and its 3 Stands and Recognitions on a continual basis with youth, families and their co-workers.Education and Experience:18 years of ageA bachelor’s degree from an accredited college or university in social work, psychology, health sciences, business, healthcare administration, health information management or a related field. Master's degree is preferred.Three years of work experience with youth and/or adolescents in the healthcare field.CFG is a comprehensive healthcare provider that is dedicated to improving quality of life for individuals and families by providing innovative medical and mental health services. Our Health Network includes Center for Family Guidance, CFG Health Systems and CFG Residentials. Administrative/Non-clinical

Created: 2024-11-02