Video Banking Teller

Customers are able to speak with a Video Banking Teller through a drive-thru, stand alone, or wall terminal. This video terminal allows the teller and customer to conduct virtually any type of teller banking transaction - all handled remotely. Through this new technology, one teller can help customers in multiple locations. Candidates must be willing to work a rotating schedule anywhere between the hours of 8:00 a.m. to 8:00 p.m., Monday through Saturday. Video Tellers work at our Strip District facility. Principal Activities: • Process transactions through the teller equipment on all retail and corporate accounts, including, but not limited to, deposits, withdrawals, transfers, and loan payments. • Initiate conversations to uncover customer needs and promote Dollar Bank products and services, and effectively refer customers to appropriate team members when needed. • Act with confidence by helping customers with their questions and take initiative while using sound judgment in decision making and problem resolution. • Promote good customer relations by consistently providing quality service with a friendly demeanor, can-do attitude, and a willingness to always help. Qualifications: • High School diploma/GED required • Candidate must possess at least six months of cash handling and/or customer service experience; teller experience preferred. • Excellent customer service and interpersonal skills required • Good math aptitude and proficient computer skills are required

Created: 2024-10-19