BDC Service Representative
Rusnak - Arcadia, CA
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Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you!JOIN OUR TEAMRusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 15 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Ontario, Anaheim Hills, and Loma Linda. With over six decades of success and experience, we strive to satisfy our customers’ exquisite taste by offering 12 extraordinary brands of the most sought after luxury cars.OurBDC DepartmentinArcadiais seeking aBDC Service Representative (Porsche).This is a great opportunity to take your automotive career to the next level. In this position, you willcontribute to the success of Rusnak Group by effectively maintaining a vital communication link between the Business Development Center (BDC) and internal and external Clients, while ensuring achievement of all franchise service goals and objectives.Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s.WHAT WE OFFERProfessional development and opportunities to grow within a well-respected companyCompetitive PayHealth Insurance Coverage (medical, dental, vision, and life)Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP)401(k) Retirement PlanFlexible Spending AccountPaid Time-Off (vacation pay, sick pay, holiday pay)Parental LeaveEmployee Perks (sports games, theme parks, etc.)Employee Referral Bonus Program*Compensation will be based on experience and skill level.*To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency.Effectively and Efficiently Contributes to a Profitable and Successful Business Unit:Fields inbound phone calls on a daily basis; make outbound phone calls to gain new growth for all franchisesGenerate service appointments for all franchises to promote greater revenue for each franchiseEfficiently record all customer interaction activity in the Company’s customer database system; enter notes in a timely basis and write in professional, clear, grammatically correct manner with complete details listed.Effectively manages special tasks as assigned by the BDC and Service management team to contribute to overall team success of the organizationMeet individual and team goals and initiative; for example hourly goals, monthly, and annual goalsProvides daily, monthly and quarterly progress updates to BDC and Service management; ensures all managers are informed on all customer and personal concerns.Learn and adapt to changing needs of BDC campaigns by given deadlineLearn and correctly apply scripts within 24 hours of being provided by managementCommunicates effectively with service customers within established time framesEncourages clients to visit the dealership and service their vehicle by scheduling service appointments;Desired; H.S. Diploma/GED/ or EquivalentRequired; 2+ years in position of customer service representative or similar positions in retail industry.Required; Excellent interpersonal and customer service skills; retail related experience.Required; Strong verbal and written communication skills (Bi-lingual in English and Spanish a plus;At least eighteen (18) years of age. : Valid CA Driver License
Created: 2024-09-07