Benefits Representative

Job Summary:The Benefits Representative works in a call center environment acting as the main resource for benefits education benefit problem resolution, and general benefits administration. Essential Functions:Provide world class customer service in a call center environment receiving both heavy call and email volumeProcess paper applications and change formsProcess court ordered and company paid benefit requestsReconcile benefit data between Company and Broker through an error reporting systemObtain a thorough understanding of all company benefit offeringsAct as a liaison between employees, Field Support, Benefit Broker, insurers, etc.The Benefits Representative will utilize their knowledge and experience to resolve benefit problems.Ad hoc projects as necessaryMinimum Education and/or Experience:2-3 years’ experience in a customer service capacity with a concentration in Benefits preferredHigh school diploma some college preferredProficient in MS Excel and WordKnowledge of PeopleSoft preferredSkills/Abilities:Outstanding customer service skillsAttention to detail and strong organizational skillsExcellent Verbal and written communicationAction oriented and able to prioritize while handling multiple tasksAbility to protect and maintain the confidentiality of dataCore Competencies:Build relationshipsDevelop peopleLead changeInspire OthersThink criticallyCommunicate clearlyCreate accountability

Created: 2024-11-02