Patient Care Coordinator
Touro University - Hawthorne, NY
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The Patient Care Coordinator (PCC) coordinates the daily desk operations in the dental clinic and provides excellent customer service to both the patients and students of Touro College of Dental Medicine. The incumbent provides a positive student and patient experience, collects money, updates patient demographics, schedules, student/patient appointments, and closes out appointments. The Patient Care Coordinator reports to the Director of Clinical Operations. This position strives to make each phase of the patient treatment a positive experience from the initial patient phone call on through the completion of the dental treatment care. The PCC acts as the primary point of contact for patients within the Clinic Group Practices.Perform check-in, update demographics, collect and upload patient dental insurance information, and verify dental eligibility when needed.Updating the student appointment book wit cancellations and no-shows as neededMonitor student attendance and student patient roster.Perform check-out duties: Process patient walk-out for services provided and notify patient of required payment due. Documentation in the Electronic Health Record any communication with the patient.Perform End of Day closing duties and run End of the Day reports.Evaluate patient accounts:Collect payments, prepare adjustments, & allocate funds.Work collaboratively with the Clinical Practice Leader (CPL) to support the Group Practice team with their patient care management. Meet at least weekly with CPL to review student compliance.Check emails voicemails and respond to them in a timely fashion.Promote hospitality and respect for all patients, students, and faculty.Collect and send additional information requested by insurance companies.Run reports assigned to control patientsAccounts Receivable balances; (unapproved charges, pre-payments, & open balances).Communicate with the lab coordinator to clarify any financial hold.Monitor student attendance.Monitor student entering and obtaining faculty approval of daily codes and notes.Communicate with patients to minimize or resolve patient issues within the school before escalation. Report escalated patient issues to the Director of Clinical Operations.Schedule Uber transportation for patient when required.Safeguard patient privacy and confidentiality.Answer the phones expeditiously and communicate effectively with callers including patients, faculty, students, coworkers, call center, etc.Participate in periodic huddles with the clinic team.Perform other duties assigned in support of clinic operations and patient care services as may be requested by LeadershipEducation/ExperienceHigh school diploma or equivalent (GED) required.Experience in a dental office strongly preferred.Knowledge/Skills/AbilitiesGeneral administrative duties requiredProficiency in Microsoft Office Suite including Word, PowerPoint, & Outlook requiredStrong attention to details requiredEffectively manage and organize daily tasks, independently and with a team, while balancing multiple projects and meeting deadlines requiredAccuracy and productivity in completing tasks requiredCustomer service and team orientated requiredDemonstrated ability to develop positive and cooperative relationships with students, faculty, and colleagues requiredDemonstrated proficiency in communication (written and verbal) requiredAccurate data entry skills experience with AxiUm, computer program entry is desirable.Adherence to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient's records.Must be available for work during the hours assigned for student instruction and practice development.Fluent in English; Spanish speaking a plus.Physical DemandsAble to lift up to 5 lbs.Patient care/facing roleThis position requires compliance with Touro's Vaccine Mandate policy.USD $55,725.00/Yr.USD $44,580.00/Yr.
Created: 2024-09-07