Field Service Supervisor, Heavy, Altorfer Industries
Altorfer - Hammond, IN
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monday through friday 630am to 3 pm POSITION SUMMARY: Field supervisor is accountable for the dispatch, efficiency and discipline of all field technicians assigned to her or him. This person must possess a deep knowledge of construction equipment repair processes and dispatch organizational skills. Customer relations and customer satisfaction are also key ingredients of the job. The Field Service Supervisor is responsible for all field service activity in his territory . Responsibilities include the following.Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and TeamworkProvide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitabilityConduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategyManage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiencyManage service, repair and reconditioning of machines and components in the field.Manage field service customer communicationsManage the work order process from opening jobs through job invoicingDevelop quotes for complex jobs and quote approvalsConsistently enforce work rules and company policiesEffectively manage all Work In Progress (WIP)Conduct semi-annual performance reviews for all direct reportsEnsure operations conform to industry and company performance metrics and benchmarksOccasionally participate in sales calls with Sales Reps.Perform all safety inspections on field vehicles and current employee safety programs.EDUCATION/QUALIFICATION/EXPERIENCE:5 years’ experience as a service technician in the heavy equipment field or related fields, military, or diesel technology trade degreeMinimum of at least two years demonstrated previous management and/or leadership experienceAdvanced user of all Microsoft Office products to include ExcelWorking knowledge of Caterpillar programs, DBSi, SIMS 2 and PSEL a plusWorking knowledge of DSI dispatch system a plusSUPERVISORY RESPONSIBILITIES: Direct reports to include all field technicians reporting to him . Manage all admin personnel assigned to his area. Skills and Abilities:Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.Exceptional communication, management, leadership and interpersonal skillsWorking knowledge of MSHA, OSHA and EPA regulations as they relate to the industryEqual Opportunity Employer M/F/Disabled/VetsPM16PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS:Place cooresponding letter next to each category. “C” Constantly (6-8 hrs/day)“F” Frequently (3-6 hrs/day), “O” Occasionally (up to 3hrs/day) or NA if not applicable. Indicate appropriate weight where applicable.oClimbingoStoopingoKneelingoCrouchingnaCrawlingoReachingfStandingfSittingfWalkingoGraspingoRepetitive MotionfKeyboardingnaPullingoLiftingnaPushingoUp to 25 lbs.oUp to 25 lbs.oUp to 25 lbs.Na26-50 lbs.Na26-50 lbs.Na26-50 lbs.NaOver 50 lbsnaOver 50 lbs.naOver 50 lbs.Subject to both inside and outside conditions
Created: 2024-09-07