AVP, IT CRM Solution Architect
Dollar Bank - Pittsburgh, PA
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The Salesforce Architect is responsible for system administration, as well as, designing and implementing technical solutions on the Salesforce platform to meet the needs of an organization. tAnalyze business requirements from stakeholders to develop technical solutions that meet the organization's needs tRecommend the best solution for a given set of requirements and articulate the trade-offs involved in choosing one solution over another tSolve complex, large-scale business challenges to produce secure, scalable, and high-performance solutions that maximize the full potential of the Salesforce platform. tCollaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements tOwn the design of Salesforce and (optionally) other affiliated solutions for Sales, Service, and platform solutions. Ensure solutions are scalable, maintainable and adhere to best practices and industry standards. tDesign and build custom objects, fields, workflows, and validation rules in Salesforce to support the organization's processes and capability needs tAct as a release manager, approving configurations and code for deployment between environments. As appropriate, could also include deploying changes tAdvise on Salesforce integrations with other systems to ensure data flow and consistency tProvide guidance and mentorship to developers; collaborate with other departments to ensure that Salesforce is being used effectively and efficiently across the organization. tStay up-to-date with new Salesforce features and functionality to determine suitability/points of leverage to improve the organization's use of the platform. tManage and monitor system performance and troubleshoot/resolve issues as they arise. tAnalyze platform utilization data to gain insights into usage patterns, limitations, and measure/report end-user/organizational adoption. Make recommendations to drive utilization/adoption of Salesforce solutions tProvide work estimates/breakdowns, manage delivery timelines, and resources. tCommunicate progress, issues, and recommendations to the management team. tGroom and refine the Salesforce product backlog, in liaison with stakeholders Qualifications: tCollege degree required. Will consider professional experience in lieu of education tAt least 5 years' experience in a leading role in delivering Salesforce projects t3+ years of experience as a Salesforce architect supporting Salesforce application design and implementation, including Experience Cloud; ideally in a center-of-excellence-based delivery model t2+ years of experience with Salesforce administration and hands-on experience creating/deploying Flows, Lightning components, VisualForce, Salesforce configurations, Apex classes, APEX Web services, API, reports/dashboards, and AppExchange utilities. tSalesforce Certified Solution Architects (preferred) tExcellent written and oral communications skills. tExcellent relationship-building skills tAbility to tailor communication to multiple audiences at all levels tExperience leading projects or delivery work streams in Agile/Scrum and waterfall methodologies tAbility to demonstrate concepts visually and in writing in a way that enables stakeholders to decision tA strategic approach to solution design, with the proven ability to develop and execute tactical plans in support of strategic roadmaps tExcellent ability to coach, motivate and direct work tasks to a multi-disciplinary team of professionals tActive in the Salesforce community
Created: 2024-09-07