Call Center Representative - 2nd Shift
Vertical Screen/Fieldprint - Warminster, PA
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Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint - we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.Vertical Screen is at the forefront of the applicant screening industry. We design innovative technology that delivers accurate, timely results to our clients. Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.The Customer Service Representative provides customer support by problem solving and troubleshooting and responding to external or internal user requests via phone, chat or email.This is an on-site position out of Warminster and we are seeking the shift of Monday - Friday 2pm-10pm.Provide client support on a wide range of items.Respond to external or internal user requests for service and determine nature and extent of support needed.Respond to client issues of all kind via phone, chat and email.Provide both “Tier 1” and “Tier 2” level of software support, training, and troubleshooting over the phone for clients, applicants and vendors.Investigate error messages and determine resolution.Train users in startup, basic, and advanced use of our websites.Responsible for handling all aspects of incoming communication and working along with other departments for follow up/direction.Investigate issues to determine the proper department for resolution.Provide timely and accurate information to incoming client requests.Process client orders/changes according to established department policies and procedures.Excellent time management and organizational skillsProficiency in M.S. Office Suite including Outlook, Word, and Excel.Communicate well both orally and written.Must be detail orientedMust have strong telephone skillsA high school diploma or GED is required.Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.Medical, dental and vision coverage with spouse/family coverage options401K plan with generous company matchFlexible spending accountsVoluntary insurance coverage plans (life, disability, etc.)Paid lunch breaksPaid time offPaid holidaysPaid training program/ Internal employee developmentOvertime options availableCasual dress codeFlexible work schedulesOn-site Employee Gardens - plants & flowers providedRushBus scheduled service from Septa Bus Route 22 and Regional RailEmployee referral bonus programDiscounts through partnerships & neighborhood business programsAll candidates are subject to a drug test and a background screening.EOE M/F/Disabled/Veteran
Created: 2024-09-07