Outside Services (Starter & Cart Attendant)
Troon Golf - Flanders, NJ
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The Starter/Cart Attendants are integral to the guest experience and are important staff members on the golf operations team. Starters will provide guest services by guiding players to the first tee at appropriate times and controlling a smooth pace of play on the golf course. They will also provide other guest services in the form of communication, directions, advice and answer questions from guests on other topics related to the golf course. In addition, the Starter/Cart Attendant will tend to the golf cart fleet and driving range.Qualifications, Knowledge and Skill Requirements:Must have a valid driver's license (if driving golf cars or driving range equipment)Must have a strong work ethicMust have friendly personality and enjoy working with the publicOrganized, able to work well in fast paced environmentMust have strong customer/guest orientationMust have strong communication and interpersonal skillsMust be dependableAbility to learn and enforce course policies, rules, and regulationsAbility to follow verbal and written instructionsAbility to use equipment and tools properly and safelyKnowledge about the game of golf preferredPosition Responsibilities:Maintain professional appearanceProvides information regarding the golf course, play time and other golf related issuesProvides customer service to arriving guests to help expedite check-in processVerifies that all revenues have been properly recorded by inspecting receipts for all players before they begin play on the golf courseKeeps golf shop personnel informed regarding pace of play off the first teeSupplies guests with scorecards, pencils and other items if neededAdvises guests of course conditions and expected pace of playImplement and support all course policies and programs as communicated by managementObserves pace of play on the golf courseAssists slower groups/players and requests them to speed up play, where appropriateRequests slower playing groups to allow others to play through, if appropriateReports pace of play to starter and golf shop personnelAssists starter on the first tee if needed during heavy demand periodsReports infractions to appropriate golf shop personnel (Head Pro, 1st Assistant, etc.)Ensures that all guests/players are following golf course rules and etiquetteBrings carts from the cart barn in the morning and returns carts to the cart barn at the end of the dayCleans, fuels, and checks carts after each useCleans and maintains cart barnEnsures the carts are available for player use at all timesReceives and communicates complains to the Pro ShopWorks closely with Pro Shop staff to prepare and conduct golf tournamentImplements and supports all course policies and programs as communicated by managementPerform other duties as assigned by supervisor or manager About TroonTroon started as one facility in 1990 and has since grown to become the world's largest professional club management company. We offer careers around the world at all levels of golf operations, opportunities for professional development, growth opportunities and a comprehensive benefits package. Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. For more information about the Troon Experience, please visit
Created: 2024-09-07