SHIFT MGR - SPA
Hard Rock International - Atlantic City, NJ
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Direct Spa team members, products, and environment to ensure a positive Spa experience resulting in repeat/increased visits and increased purchase of products and services. Maintain all licenses required for the position and ensure all associates maintain required licenses/certifications.Role model/promote discretion and confidentiality regarding guest information and shared conversations.Oversee daily work assignments, performance, and guest interaction of Spa employees.Ensure appropriate staffing to ensure guest satisfaction, Spa safety and cleanliness.Investigate and resolve guest situations to best satisfy the guest and maintain good business practices. Prepare and process daily reports; point out trends or other points of significance to department management.Order supplies, inventory, and set up retail displays that attract guest attention and result in increased sales.Develop new ideas to promote additional revenue generation.Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service bydiscretely notifying appropriate management of concerns and observationsMust maintain a clean, safe, hazard free work environment. Must follow all safety guidelines and procedures outlined within company standards. Select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.Perform general administrative duties. Other duties as assigned. High School Diploma or equivalent is required, along with three (3) to five (5) years of customer service/guest relations experience or an equivalent combination of education and experience. Prior supervisory experience of at least three (3) years required, along with prior Luxury Spa Leadership experience of at least one (1) year. A four-year degree in Hospitality Management is preferred.#indeedAC
Created: 2024-09-07