Inside Sales Specialist
Mazzella Companies - Denver, CO
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Inside Sales SpecialistThe Inside Sales Specialist will partner with outside sales, internal business units, and leadership to drive Mazzella Companies’ strategic vision of being a Brand of Choice. Serve as the customer’s advocate by responding to inbound inquiries, making outbound calls, following up with customers, initiating proactive contact with customers, and collaborating with manufacturing to ensure operational excellence. This role will coordinate efforts with all required departments to manage workflow and champion the sales process.Customer FocusProvide a positive customer experience that instills confidence and comfort in every transactionExceed expectations by providing superior customer service to increase customer attraction and retentionOffer a timely response to requests for price quotes, order inquiries, adjustments, returns, and cancellationsNurture customer relationships to ensure proper supportUtilize our customer relationship management (CRM) system to maintain complete call records, and valid customer/account information, to support increased product sales goalsCoordinate delivery times with production to achieve customer satisfaction if normal lead times are not adequateCollect market data to create and analyze reports resulting in gross margin management Relate to diverse customers in an inclusive mannerKnow your customer well enough to understand their thresholds and anticipate their inquiriesBe a Mazzella Companies’ ambassadorResults DrivenUtilize the ERP system to prepare/follow-up on quotes, enter orders, resolve inquiries, and coordinate order fulfillment with productionPlan/Organize/Coordinate to pre-qualify larger opportunities with managementMaximize profitably while securing the saleWork to exceed sales/activity goalsCollaborate with the team to maximum resultsQualify/Propose/Close incoming web service requestsAct with a sense of urgency on internal/external customer feedback/requestsCollaboration - InternalServe as a liaison with outside sales, purchasing and operations to expedite orders and meet delivery datesParticipate in account specific/special product project opportunitiesCollaborate with purchasing on transfer orders/product needs to fulfill ordersUtilize the CRM to share account information with Outside Sales and internal business partnersProvide new customer leads to Outside Sales via the CRM systemLearn about other products/solutions from business unit leaders to recognize/develop opportunitiesCollaboration - ExternalObtain information from suppliers regarding pricing/specifications to complete/execute on project deliverablesReport/Discuss customer issues, opportunities, and threats with appropriate company leadersUpdate/Retain order activity like change notices, scheduling changes, partial shipments, and credit holdsProactively source alternative products from different vendors to meet customer’s needsFollows UpFollow up on quotes within the CRM systemExpedite material from suppliers to meet customer needsPerform post-sale customer satisfaction follow upSales AcumenEffectively utilize our Six Step Selling Process.Understand/Promote our unique selling proposition (One Mazzella approach) to our customersUpsell/Cross-sell products to enhance a customer’s applicationMake outbound calls to generate more business from your customer baseAssist Outside Sales after qualifying an opportunity during the information gathering stageOffer company-wide promotions when applicableProcess customer orders on open account, cash, check, and credit card transactionsEnter and expedite orders into our ERP systemTechnical AptitudeKnow our products well enough to match them with the customer’s application.Ride along with Outside Sales on an agreed upon basis.Understand testing standardsApply information gathered to the customer’s application.Effectively utilize software applications (ERP system, CRM, MS Office, etc.).Detail OrientedEnsure that internal customer service processes are followed as designedFollow business processes according to the customer’s expectations and contract stipulationsHold yourself accountable to meeting deadlines and due datesHave an emphasis on quality, accuracy, expertise, and competencyEducationA high school diploma or GED is required. A military background, a community college degree, or trade school accreditation works as well for this positionAn undergraduate degree from an accredited college/university with a focus in Business Administration, Finance, Accounting, Economics, Marketing, or related discipline is encouraged. In the absence of a degree, directly related job experience serving in strategic account management and industrial sales role. Years of experience, and proven knowledge, may offset the degree requirementInside Sales Specialist Experience & SkillsA minimum of three to five years of customer service, professional account management, and/or industrial sales with proven record of meeting/exceeding sales goalsRequired SkillsAccomplished at building/maintaining effective customer relationships within different organizations to meet/exceed established goals for product and services salesProven active listening, written, and verbal communication skillsDemonstrated ability to work with internal/external customers providing exceptional customer servicePrevious experience in customer service or industrial salesDemonstrated math skillsProven overall PC literacy (Microsoft Office)Preferred SkillsStrong analytical, conceptual, and planning skillsDemonstrated mechanical aptitudePossess a continuous improvement mindsetDemonstrated organizational abilities and experience utilizing a Customer Relationship Management (CRM) system for business information trackingExperience working with a formal sales process modelMust successfully complete a criminal background check, physical, drug screen and E-verifyThe Mazzella WayMazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.Why Team Members join Mazzella:Team-oriented environmentA real Work life/ Home life balanceGrowth and Development Opportunities including a Lifelong Learning Career PathHumble, Hungry, Smart CultureMarket Competitive SalariesFree Virtual Doctor visits with $0 copay (Teledoc)Tuition ReimbursementMazzella Core Values:Be Safe - personal commitment to all stakeholder’s well-being; purposeful control of risk Be a Lifelong Learner - routinely acquire new skills and capabilities that bring valueBe Humble - lack excessive ego or concerns about status; emphasize the Team over selfBe Hungry - always looking for more, self-motivated, and diligent; do more than to just get by, committedBe Smart - common sense about people, good judgement, and intuition around their impact on group dynamicEOE/Drug Free Workplace
Created: 2024-09-07