Associate, Technology Service Desk/On-Site Support ...
BNY Mellon - Pittsburgh, PA
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Associate, Technology Service Desk/On-Site Support Analyst I Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the u201cbank of banksu201d - 97% of the worldu2019s top banks work with us as we lead and serve our customers into the new era of digital. With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, weu2019re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. Weu2019re seeking a talented Associate, Technology Service Desk/On-Site Support Analyst I to join our Technology Service Desk/On-Site Support Team. This role is located in Pittsburgh, PAu2013 this role, youu2019ll make an impact in the following ways: Provides support to all IT-related activities and initiatives using established procedures, including guidance, assistance, coordination and follow-up on straightforward IT problems and ensures resolution. Provides local smart hands capability and maintains management of End user Assets.Provides IT/Desktop support services including frontline subject matter expertise to employees to ensure that all service levels are achieved, local and organisational changes are supported including the provision of established procedures, including guidance, assistance, coordination and follow-up on straightforward IT problems and ensures resolution and smart hands activity. Supports the onboarding and implementation of new products and services and support the end user engagement and education of technology services. Responsible for the maintenance and upkeep of the organisations tracking of end user assets and responsible for diagnosing and resolving technical hardware and software issues. To be successful in this role, weu2019re seeking the following: Bachelor's degree in a related discipline required Typically requires no previous professional experience. 2+ years experience in a Tech Help Desk support capacity; related internship experience is a plus. At BNY Mellon, our inclusive culture speaks for itself. Hereu2019s a few of our awards: Fortune Worldu2019s Most Admired Companies & Top 20 for Diversity and Inclusion Bloombergu2019s Gender Equality Index (GEI) Human Rights Campaign Foundation, 100% score Corporate Equality Index Best Places to Work for Disability Inclusion, Disability: IN u2013 100% score 100 Best Workplaces for Innovators, Fast Company CDPu2019s Climate Change u2018A Listu2019Our Benefits: BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your lifeu2019s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.Our ambition is to build the best global team u2013 one that is representative and inclusive of the diverse talent, clients and communities we work with and serve u2013 and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.', 'id_locale': '56395-en
Created: 2024-09-07