General Manager

Great Opportunity awaits: Are you ready? Have you prepared yourself and your career to be a part of a successful organization that truly operates in a FUN and HOSPITABLE environment? With the expansive growth of Troon, we are seeking qualified candidates for the position of General Manager at Sea Colony, Bethany Beach, DE. Sea Colony boasts ½ mile of private beach, 14 pools, 2 fitness centers, 46 courts, 2200 units across30 HOAs , and is the #3 racquet sports facility in the world. Please see for more information.We are hiring team members who bring a hospitality, people first mindset and are interested in building a career in the prestigious private community industry, who enjoy working in an environment with a high level of RESPECT between; coworkers, members and guests. This is your chance to build COMRADERY with our membership in an environment of INTEGRITY and HONESTY. We pride ourselves on providing a safe, fun and exciting work-place.The General Manager will curate and foster the inclusive and stylized culture that allows the team to consistently exceed member and guest experiences through an outstanding operation.General Purpose:Manages all aspects of the Sea Colony community including its activities and the relationships between the community, Troon, the Board of Directors, owners, renters and guests, associates, community, government and industry. The community is made up of a central amenities association of all homeowners, and 30 individual HOAs that represent 2200 homeowners. Essential Duties:Administers policies and procedures established by the Board of Directors, the HOAs and/or Ownership group.Plans, develops and approves specific operational policies, programs, procedures and methods in concert with general policies.Monitors monthly and other financial reports/statements on a daily, weekly and monthly basis for the facility and takes effective corrective action when necessary.Coordinates the development of the community's long-range and annual (business) plans.Works with Troon Human Resources Department to establish a basic personnel policy; initiate and monitor policies relating to personnel actions and training and professional development programs.Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.Directly manages over 200 department members that may include, but is not limited to: Community Association managers, an administrative team, Membership / Sales Director; Tennis and Pickle Ball Professionals; Athletic Community Manager; Fitness professionals; Beach and Aquatics staff, a finance team, Security, Facilities staff, Retail staff, and more.Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly and other financial statements for the community; takes effective corrective action as required.Coordinates and serves as ex-officio member of the Board of Directors and other appropriate standing committees.Provides advice and recommendations to the President and committees about construction, alterations, maintenance, materials, supplies, equipment and services not provided in approved plans and/or budgets.Consistently ensures that the community is operated in accordance with all applicable local, state and federal laws.Oversees the care and maintenance of all the community's physical assets and facilities, including multiple capital projects.Ensures the highest standards for financial and administrative services, sports and recreation, entertainment and other services. Will operate multiple P&L centers.Establishes and monitors compliance with Troon Procurement purchasing policies and procedures.Participates in outside activities that are judged as appropriate and approved by the Board of Directors/Ownership group to enhance the prestige of the Community; broadens the scope of the operation by fulfilling the public obligations as a participating member of the community.Reports member infractions to the Board of Directors/Ownership group and manages the process for necessary action.Serves as liaison between all management staff and the Board of Directors.Maintains relations with local police, fire, ambulance, liquor control board, health department and other governmental agencies.Performs competitive analyses on communities and other businesses providing member alternatives through personal observations and historical reports.Handles emergencies such as fires, accidents, storms, and breaches of security or house rules promptly and in person. Emphasizes prevention through training, inspection and preventive enforcement.Convenes and presides over meetings with departmental managers; conducts all-facility personnel meetings.Gives direction to and works closely with vendors, outside contractors, firms and individuals providing services, lease agreements, or contracts to the Community.Regular and reliable attendance.Education/Experience: Bachelor's degree (BA); fifteen years minimum related experience and/or training; or equivalent combination of education and experience. Physical Demands:Regularly stands, walks and sits. Occasionally may climbs, balances, stoops, kneels, crawls, crouches, tastes or smells. Regularly uses hands to finger, feel or handle, reaches with arms and hands, talks or hears. Use personal vehicle or golf cart or walk around the community.Environment/Noise:Occasionally works in outdoor weather conditions. Noise level is moderate.Certificates/Licenses: PCAM, CCM or CCMA designation preferredJob Knowledge, Skill, and Ability Preferences: Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).Strong finance background, project background, and ability to operate multiple P&L centersStrong discernment and analytical skills, ability to see big picture issues as well as 'deep dive' when requiredStrong 360 interpersonal skillsKnowledge of Microsoft Office pensation - Depending on ExperienceStart date - immediate openingThis job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Created: 2024-10-19