Service Director
ImageFIRST - Denver, CO
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Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry - 97% - ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service! Check out our company page: https://www.imagefirst.com/company/Due to continuing growth, we are seeking a SERVICE DIRECTOR to join our Specialty healthcare services team in Denver, CO!The Service Director will manage 5 District Manager direct reports, and a total team of 30 Service Associates. Responsibilities include staffing and hiring, training and development, and customer service management including problem resolution.RESPONSIBILITIES:The Service Director will manage 5 Direct Reports and a total team of 30 Service Associates. Responsibilities include: staffing and hiringtraining and developmentcustomer service management including problem resolutionprofitable growth within existing accountsMINIMUM QUALIFICATIONS:Minimum of 3 years of Operations Management, Service Management operational experience (Route sales,) and/or Sales Management experienceBachelor’s degree or equivalent managerial experienceAbility and willingness to hold people accountable and to follow policies and proceduresStrong organizational and oral communications skillsProficient with MS Office, general PC applications; Excel a plusPREFERRED QUALIFICATIONS:Ability to manage and maintain a recurring revenue stream; budgeting experience preferredExcellent leadership and development, interpersonal, motivational, and customer service skillsEffective written and verbal communication skillsgrowth mindset with ability to think strategically and to scale up operations and talentRequired Competencies:Be Safe: Keep ourselves and those around us safeBe Honest: Be guided by truthfulness in all we doBe Respectful: Value all we come in contact withBe Remarkable: Create a positive moment with every interactionBenefits:Competitive payMedical, Dental, VisionPet, Legal, and Hospital Indemnity Insurance401k (match)Paid Time Off PackageGreat company cultureCollaborative team environmentEOE / Drug-Free WorkplaceWe are proud to be an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, anddiversityof our associates.#INDIF#LI-CF1
Created: 2024-09-07