Reservations Manager
MV Transportation - Indianapolis, IN
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If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.MV Transportation is seeking a Reservations Manager who works to direct the day-to-day operations of the Call Center as it relates to accurately accepting trip reservations from eligible passengers, and reports to the General Manager. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with passengers, Schedulers, Dispatchers, Reservationists, etc. He/she must also ensure that Reservationists are collecting all necessary data required to schedule trips accordingly, and organize and conduct activities to assure safe, cost-effective, on-time operating performance."¯Job Responsibilities:Ensuring that proper call procedures are followedEnsuring that confidentiality of customer information is maintainedEnsuring that call quality is maintainedCoaching and motivating Call Center staffAttending to issues of the staff and working to find a solutionReview the performance of the Call Center staffAnswering phones in a consistent mannerSpeaking to clients with common courtesy, and respectUsing Trapeze software and associated technology toolsAssisting in the entry of clean, correct dataAbility to maintain"¯the highest standards of excellence in appearance and attitudePerforms other duties as assignedTalent Requirements:Able to work in a fast-paced environmentThree (3) to five (5) years’ management experience in Paratransit scheduling utilizing Trapeze PASSManaging in a union environmentPossess excellent communication and decision-making skillsExcellent knowledge about customer satisfactionExcellent attendance recordExcellent verbal and written communication skillsTelephone speaking and or call center experienceComputer experienceExperience working with people with disabilitiesMV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances."¯ The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants."¯"¯Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment."¯#appcast
Created: 2024-09-07