Performance Coach - Residential Service Industry
Apex Service Partners - Rockville, MD
Apply NowJob Description
Are you ready to take on a pivotal role in shaping the performance and success of our service technicians at F.H. Furr? As a Performance Coach, you will join our dynamic Coaching, Training & Development team, contributing to the growth and excellence that defines F.H. Furr's legacy. As a leader in residential home services for over four decades, we're committed to delivering top-tier service across Northern Virginia, Central and Southern Maryland, and Delaware. With over 800 dedicated employees and a culture of excellence, F.H. Furr is the perfect place to grow your career.The Performance Coach plays a vital role in building and maintaining positive relationships with our service technicians. This field-based position focuses on daily ride-a-longs with service technicians, sales coaching, and process improvement. The position involves presenting at meetings, attending weekly departmental meetings, conducting online documentation reviews, and utilizing various communication methods to inspire and influence the performance of our team.Essential Functions: Lead and mentor a team of service and sales professionals in the trades industry, including plumbing, heating, air conditioning, and electrical servicesPerform daily ride-a-longs with service technicians, emphasizing sales coaching and process improvementResearch, organize, and enter essential performance data in support of the service divisions on a weekly basisAssist in the preparation and administration of various training programsPrepare and distribute training aids, including instructional material, videos, handouts, evaluation forms, and visual aidsResponsible for the completion of technician curbside evaluation formsProvide constructive feedback to team members to enhance performance and productivityProvide reports to appropriate managersQualifications: Strong coaching and mentoring skills with the ability to inspire, motivate and teach in both a one on one and group settingsExcellent communication and interpersonal skills, with the ability to build rapport and foster positive relationshipsProven track record of success in sales leadership roles within the trades industryProficient with Internet and Integrated CRM Software, Excel, Word, and PowerPointGoal and detail-orientedHighly organized and a multi-taskerExcellent time management skillsClean Driving record with the flexibility to travel within MarylandWhat We Offer: Comprehensive training program to kickstart your career in the tradesCompetitive compensation and opportunities for advancementMedical, Dental, and Vision Insurance at little to no out of pocket costShort-term disability and voluntary life insurance optionsRetirement savings plan with employer matchPaid time off and holidaysEmployee discounts on company servicesIf you are a dynamic individual ready to make a significant impact on the success of our service technicians and contribute to F.H. Furr's continued growth, we invite you to join our team. This is not just a job; it is an opportunity to be part of a legacy that has shaped the industry for over four decades. Apply now and become a driving force in the residential home services business with F.H. Furr.F. H. Furr may conduct a preemployment background check and drug test, subject to applicable law
Created: 2024-09-07