(P/T) Front Desk Attendant

United States Tennis Association (USTA) is the national governing body for the sport of tennis in the United States. Our mission is to promote the development of tennis as a means of healthful recreation, establish and maintain rules of play, and foster national and international amateur and professional tournaments. The USTA’s crown jewel is the United States Open Tennis Championships (US Open), which it owns, and operates at the USTA Billie Jean King National Tennis Center (NTC) in Flushing Meadows Corona Park, Queens, New York. This facility welcomes over 700,000 visitors annually for the US Open-- the atmosphere is electric during the tennis tournament and the facility affords visitors a high quality, state-of-the-art, helpful atmosphere for families, seniors, young adults and international guests. Our continuous growth and expanding market has challenged us to raise the bar in every facet of our organization. To help continue our success, we are focused on strengthening our core and greatest asset: our employees.The front desk is typically the general public's first impression of the National Tennis Center. It is important that our attendants be friendly, trustworthy, cooperative and able to handle a fast paced environment.Assign courts to players for open time, donated courts, private lessons and group lessons in computerized reservation systemAid in answering general phone inquiries regarding reservations, prices, and program informationProperly account for any money transactions during shift and monitor and reconcile daily court sheetOperate light panels for indoor and outdoor courtsMonitor courts for players exceeding timeRecord phone numbers for open time players and record names of players acting as no- shows for future referenceServe as information center for NTC patrons providing them with pertinent information and changes regarding NTC proceduresCollect monies and record same for teaching programs and contract timeRelay phone messages to staffBook private lessons and provide information about NTC Tennis ProgramsOther duties as assignedUS Open Duties: as assignedExcellent customer service, phone manner, and communication skills.Possess computer skillsMust have weekend and evening availabilityBilingual a plus, but not necessaryAbility to remain calm and focused in fast-paced, stressful situationsPosition is considered onsite and site specific at the NTCPay range in the United States: $16 per hour

Created: 2024-10-19