Maitre D
Troon Golf - White Plains, NY
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ResponsibilitiesThe Maitreu0027 D / Guest Relations role is crucial to the overall guest experienceThis role is typically the first point of contact with our brand, company and teamThis person sets the tone for the guests and the rest of the team - how exciting and challenging at the same timeWhile not an expert in every category, this person can speak to all aspects of the business from the food we serve to the ethos of the businessOversee Host StationUpdate/implement host manualDevelop consistent language and presence to be upheld by F&B teamTake current host manual and training guides and updateDetermine staffing pars by day of week and by seasonWhen working a host shift, main point of contact for guests walking through the doorSet the guest up with a great experienceDevelop strategies for collecting more details and notes on our guestsOversee Resy OperationsControl reservationsOwn Guest CommunicationsMaintain overall Resy tidinessReview Resy analytics on a weekly basis to mine for useful dataPhone CommunicationsEnsure phones are being answered and guests are being helped with reservationsCreate and maintain Voicemails - update as needed with hours of ops, reservation details, parkingEnsure group bookings are entered in Resy correctly and business has all details needed to execute reservationPoint of contact for any reservations under 20 guests and ensure all details are collected and chef is aware of any dietary requirements
Created: 2024-09-07