Medical Office Coordinator (Clinic)
Joslin Diabetes Center - Boston, MA
Apply NowJob Description
The Medical Office Coordinator isresponsible for providing support to physicians and allied health professionals within a busy ambulatory setting and to ensure efficient operations by providing excellent customer service to patients, other staff members, and external parties.Provides support to the department and manager by coordinating schedule requests; assisting in the review and development of orientation materials and training of new employees; involvement with other continuous quality improvement activities.Monday - Friday, 8:30 am-5:00 pm.As a health care organization, we have the responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.Effectively manage the flow of medical information internally and externallyPatiently act as liaison between patient and health care providers and external patient related providersAccurately enter information into electronic health record.Accurately follow guidelines to triage all incoming calls taking independent action where possibleProvide general information about the clinic and its servicesParticipate in issue-specific groups upon assignment. Report back any issues that affect or require a team decisionUtilize automated scheduling system to analyze provider’s daily/weekly schedulePerform other functions and duties, as assigned, to support the practice.Associate’s degree in a related field or equivalent work experienceCertificate from a business school or programMinimum 2 years’ experience in medical office/reception setting or other customer service oriented positionABR-OE certification preferred.Experience with windows operating systems & Microsoft officeExperience with automated medical record and registration/scheduling systems preferredKnowledge of managed care and insurance requirementsDemonstrated ability to learn new tasks and procedures, e.g. clinical programs offered at Joslin and advanced automated telephone systemsStrong ability to multi-task while also maintaining professional demeanorDemonstrated skills include exceptional customer service, team building and problem solving
Created: 2024-09-07