Inside Sales Support Representative
Carolina Advanced Digital - Siler City, NC
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About us: Carolina Advanced Digital, Inc. has been providing enterprise-class technology solutions to enterprise customers for 35 years and is a leader in IT infrastructure, network security solutions, network design, and access control. We are a family-owned, service-disabled veteran-owned small business in NC that services customers throughout the United States, including federal, state and local government, education and commercial customers. The Opportunity: We are currently seeking an Inside Sales Support Representative to join our team in our Siler City location. This entry-level role provides a unique opportunity for an individual with a passion for technology and a strong commitment to servicing customers. The individual in this position will be providing customer service, support and account management for governmental/federal customers along with providing inside sales support to the Federal Sales Manager and other sales team members as required. Job Responsibilities: • Provide customer service and account support for government/federal customers • Responsible for inside sales functions, quotes, contract maintenance • Data entry and customer database maintenance • Ensure the CRM system is updated with accurate customer information and sales progress • Coordinate with distribution, customer, accounting and other operation teams to expedite sales processes • Respond to customer inquiries about products, pricing, and delivery times • Prepare sales reports and identify potential areas for process improvement Desired Qualifications: • A basic understanding of tech and IT concepts. • Strong customer service and communication skills. • Excellent organizational skills and the ability to prioritize tasks effectively. • Proficiency in MS Office (Excel, Word, PowerPoint) and Adobe. • A proactive approach to problem-solving and the ability to work under pressure. Nice-to-Haves: • Previous experience in a sales or customer service role. • Experience using CRM software. • Able to adjust rapidly to shifting priorities and customer needs. Other Requirements: • Must have dependable transportation for local travel • Must have a valid driver's license • Candidate must be a US citizen and native English speaker (Due to the requirements of some of the federal contracts we service) • Candidate must be able to pass a federal security background check, as required. And Finally: • Normal Office Hours: 8:30AM-5:00PM Mon-Fri • Full-time Position • Benefits and competitive pay • Only on-line applications will be accepted • No recruiters please
Created: 2024-09-07