Deputy GM

Essential Duties and Responsibilities include the following. Other duties as assigned.Regular and consistent attendanceMust be of legal age to sell and/or serve alcohol per state and/or local lawsUpholding and administering all Regal policies and brand standards as outlined in the Regal Operations Manual and corporate directivesEnsure all cash management policies and procedures are adhered to alwaysMonitor risk management as it pertains to the theatre (employee/guest safety, loss prevention, proper handling of food and alcohol, emergency situations, and the proper handling, reporting, and investigating of accidentsComply with all food safety rules, laws, protocols, and standards. Adhere and maintain all Health Department rules and regulationsResponsible for prompt reporting of accidents, incidents, and business interruptions per operating protocolsHiring, training, developing, mentoring, supervising, counseling, scheduling, and terminating (after conferring with the Human Resources Manager) of any employeeTrain staff in specific positions including server, box office, food runner, and bartender; cross-train as neededTrain kitchen staff in specific positions and cross-train as neededEnsure required alcohol certification and training are current where applicableProperly administering all required paperwork and upholding all company policiesMaintain projection and sound technology to ensure impeccable sight and sound experience for guestsMust have working knowledge of all systems in booth and projection technology, including maintenance, programming, TMS operation and all related projection skillsEnsure facilities are cleaned and maintained consistent with Regal standards every dayDirect kitchen and bar maintenance and sanitation programEnsure proper use of all equipmentSchedule and oversee necessary maintenance and repairs on kitchen appliances by performing minor repairs and obtaining qualified personnel for larger maintenance projectsSupervise theatre maintenance including the interior, building and grounds where applicable by performing minor repairs and obtaining qualified personnel for larger maintenance projectsOptimize profits by maintaining strict cost controls, including but not limited to payroll, cost of goods and other supplies required for daily operationsMaintain strict inventory controls for all food and beverage supplies, janitorial supplies, and projection bulbsMaintain accurate inventory controls for all food and beverage supplies, janitorial suppliesOrder supplies, food, alcohol, and ingredients based on rapidly shifting demand to ensure no out-of-stock productsControl inventory, shortages, and spoilage levels and investigate inconsistenciesConduct full monthly/quarterly inventoriesCreate schedules for staff to ensure staffing levels meet the demand while controlling labor costsResponsible for completion of daily theatre inspections and subsequent corrective actions if applicableResponsible for completion of daily kitchen logs (cooling & reheating, food temperatures, refrigerator/freezer temperatures and sanitizer solution)Ensure that all food and beverage items are consistently prepared and served per Regal's recipes, portioning, cooking and serving standardsEnsuring guest satisfaction - smile, greet, and thank all guests.Take prompt, appropriate action to turn dissatisfied guests into repeat guestsResponsible for guest relations, marketing and promotions of feature film engagements, efficient scheduling of movie show times and the timely delivery of show times to all proper channelsRespond personally to guest questions and complaintsCounting, depositing, and reconciling all receipts taken in during a business day. Receipts include cash, credit cards, coupons, gift cards, checks, discount tickets, and any other form of payment or accountability deemed applicable by RegalKeep updated on recipe changesMeasure and assemble ingredients for menu itemsEnsure that all food and beverage items are consistently prepared and served per Regal's recipes, portioning, cooking and serving standardsExpedite food from the kitchenCollaborate with the managers and cooks to prepare mealsProperly store food items at appropriate temperaturesKnowledge and compliance with all food safety rules, laws, protocols, and standardsAdhere and maintain all Health Department rules and regulationsRotate stock items as per established proceduresRestock kitchen for subsequent shiftsEnsure that the food prep area and kitchen are cleaned and sanitized at the end of your shiftMaintain a 'clean as you go' approach throughout shiftKnowledge and compliance of dress codeMaintain excellent personal hygieneEnsure lost and found items are handled in accordance with Regal policyAbide by all federal and state laws regarding breaks and/or meal periodsCompleted or in the process of completing the management certification programMust be SDS trainedObtain food handlers card where applicableObtain ServSafe Food Manager CertificationReview and understand the Regal Operations ManualRequired to read and understand training materials that will cover subjects such as sexual harassment and discrimination While performing the duties of this job the employee is frequently required to stand for extended periods of time; work quickly; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 60 lbs. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical Demands: Directly supervises an unspecified number of employees. Carries out supervisory responsibilities in accordance with the organizationu0027s policies and applicable laws. Responsibilities include interviewing, hiring, training and coaching of employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints; and resolving problems.Supervisory Responsibilities: Interface effectively with customers, the public, and co-workers, and exhibit sensitivity to the feelings of others. Establish goals, budget time, and set priorities to achieve desired objectives. Continually set a standard of professionalism for others to follow and instill leadership traits in subordinate employees.Personal Skills: Proven experience with PC platforms and knowledge of basic office programs including but not limited to e-mail, word processing and spreadsheets. Operate copiers and other office equipment, devise and access different filing systems and maintain attention to detail. Use tools and equipment with dexterity, and perform mechanical tasks as puter Skills: Identify problems, gather relevant data, and note possible causes of problems. Evaluate relevant information, recognize alternatives, reach conclusions based on evidence, and implement solutions. Take action beyond what is necessarily called for and perform tasks with a minimal amount of supervision. Perform under pressure and/or opposition.Reasoning Ability: Perform calculations with speed and accuracy, and identify and correct errors.Math Ability: Possess good public speaking skills. Effectively communicate in both oral and written form with employees, vendors, corporate staff, etc. Listen effectively, respond clearly and directly, and ability to explain information to others.Language Ability: Assigned duties will include the selling/serving of alcohol and it is your responsibility to complete any legally required state or local training and obtain the required certificate. In addition, you must complete the Regal Responsible Beverage Server training on Regal Online University.Degree in Business and/or equivalent, two years management or supervisory position with experience in restaurant or VIP/luxury theatre concept. Experience in high volume hospitality environment.Education/Experience: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Qualifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Created: 2024-10-19