Senior Key Account Manager

As an expert in instant products, the Senior Key Account Manager applies industry Best Practices and the SG's 15 Drivers of Demand (15 DOD) to ensure superior instant game performance. This role requires a strategic thinker with strong leadership, analytical, and proven account management skills to drive success in product management and client satisfaction. Relationship Management * Responsible for managing the primary relationship at the Lottery Product Manager level; may have interaction with other key lottery personnel Account Management * Assists Regional Vice Presidents (RVP) in the development of account plans; may be responsible for the development of specific portions assigned * Supports RFP process: collaborates with the RVP on portfolio strategy; develops the game plan, game artwork, prize structures, rationales; active participation in site visits and/or oral presentations * Provides documentation, reports, updates etc. per contract and/or upon request * Acts as internal advocate for assigned clients; has the authority to make game decisions on behalf of client as appropriate * Tracks product sales and inventory to ensure consistent flow of product Portfolio/Product Management * Collaborates with the RVP on the development of instant product strategies * Leads game planning activities based on account strategies, Best Practices, analytics, 15 DOD and research * Assists the RVP, and actively participates in, the development and delivery of key presentations such as state-of-the state, product strategies and game planning recommendations * Manages the game development process including development of conceptual art and prize structures through client approval * Works with the Account Directors to ensure timely delivery of product Financial * Works closely with RVP to deliver on key portfolio/product initiatives to deliver on client revenue goals and SG profit objectives for assigned accounts; Keeps Sales RVP/SGEP/management abreast of potential risks and/or opportunities * Responsible for meeting account revenue goals * Ensures all pricing is consistent with contract and garners pricing for new features or products outside of contract * Updates and manages Composer forecasts and populates master plan on regular basis

Created: 2025-03-12