Assistant Chief Engineer - Hilton Norfolk The Main

Overview Position will be responsible for supervising, managing, and overseeing the Engineering Department. In preparing for this position, the candidate ideally will have worked in the Engineering/Facility Management department. Must have experience at properties of similar size and quality. Position will be required to work a varied schedule that may include evenings, nights, and weekends. At the Hilton Norfolk Main, this position is also responsible for the management and oversight of the Hotel's receiving and inventory controls. This Manager is responsible for ensuring that goods and services are received per specification and all items are issued per requisition for the Engineering, Housekeeping, and Front of the House. The cleanliness, sanitary, safety, and orderly condition of each storage facility are a direct and daily responsibility. Responsibilities Focus on providing world-class customer service for every guest at every opportunity. Train, mentor, and nurture your associates to remember the guests' needs come first and there is no length that they cannot go to in order to provide the perfect hospitality experience. Supervise the Engineering employees; interview, schedule, train, develop, coach and counsel, provide open communications, recommend performance reviews, resolve problems and recommend discipline, as appropriate. Implement and schedule property and equipment preventive maintenance programs in compliance with corporate/franchise standards and local, state, and national codes and regulations to ensure safety, convenience, and satisfaction of all guests, managers, and employees. Prioritize service requests; schedule and monitor the service performed to ensure customer satisfaction, safety, and convenience. Test and examine the life safety systems to ensure they are 100% operational at all times to protect the assets, guests, and employees. Monitor utility consumption to determine the effectiveness of current systems. Review purchase requests and monitor expenses to ensure budget goals are met/exceeded. Assist in the administration of the division by preparing and maintaining schedules, logs, records, and other documentation to ensure a smooth operation and minimize liabilities. May assume the responsibilities of the Director of Engineering in his/her absence. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as required. Possess full knowledge of all matters relating to proper techniques as established by hotel/franchise requirements. Manage staff to ensure that all areas of responsibility are properly covered and within budget. Assign all associates their duties and inspect work for conformance to prescribed company/franchise standards of cleanliness. Record data concerning work assignments and special projects and prepare reports. Ensure that all guest requests you receive are satisfied in a timely and efficient manner. Investigate complaints and take corrective action. Ensure that all department employees receive comprehensive training. Complete associate safety training in compliance with PHR/franchise procedures and OSHA regulations. Report unsafe work conditions/practices and safety/security violations. Review internal management reports to include: occupancy forecasts, night audit summary, payroll edits, man-hour and payroll reports, and productivity results from the prior day. Prepare any reports concerning room occupancy, payroll, and departmental expenses. Generate all department purchase orders and personnel action forms and forwards them to senior management for approval. Ensure that the hotel maintains all QA standards as defined by PHR and any third-party affiliations. Perform month-end inventories in a timely and accurate manner to ensure adequate supplies. Formulate, affect, interpret, and/or implement management policies, processes, and procedures. Perform work that affects business operations to a substantial degree. Assist in the management and execution of RFR projects, ensuring that they are on time, within budget, and at the level of quality according to the SSI manual. Provide consultation or expert advice to management regarding maintenance issues. Assist in the planning of long or short-term business objectives. Represent the company in handling complaints, arbitrating disputes, or resolving grievances. Assist with the departmental annual operating budgets. Check on any and all special project work. Successfully complete other duties as assigned. Additional responsibilities for the Norfolk Main will include: Keep appropriate par stock on all inventories goods. Notify Controller of any variances or deviations in par stock. Ensure that all purchases, requisitions, etc. have proper approvals and all orders are placed and received in accordance with policies and procedures. Oversee and assist in unloading, receiving, sorting, stocking, securing, and distributing goods. Responsible for ordering all Front Desk, Housekeeping, Executive Office, and Engineering supplies based on the needs for the entire operation. Request and receive competitive bids from purveyors as scheduled and maintain up-to-date price information. Receive and inspect all deliveries to ensure compliance with specifications. Review all invoices prior to payment to ensure correct pricing. Maintain proper inventory levels as commensurate with expected need and security control. Maintain a permanent pricing record for reference. Record daily ordered items in the purchases log. Be responsible for the administration of all written records completed and furnished by shift managers. Constantly spot-check storage areas to ensure that inventories are maintained at adequate levels. Maintain good housekeeping practices in all storerooms. Assist the executive chef and sous chef in setting up a period-ending inventory list. Make concrete suggestions as to how the total operation can be improved. Plan to attend all meetings throughout the Rooms Division Department. Qualifications Education: One or two years of post high school education. Experience: Two to three full years of full employment in a related position required. Skills: Requires advanced knowledge of the Building Management/Engineering profession, including management of people and complex problem-solving in HVAC, Plumbing, and Electrical. Communication: Excellent English verbal and written communication skills. Education: High School Diploma required, College degree preferred. Experience: Prior experience as a property-level Chief Engineer preferred. Skills: Ability to multi-task within specific time constraints, define problems, collect data, establish facts, and draw valid conclusions. For the Norfolk Main: Exemplary record meeting substantial materials cost reduction targets. #J-18808-Ljbffr

Created: 2025-03-12