COMPLEX CARE COORDINATION PROGRAM MANAGER

The goals of the Health Services Office at the Department of Social Services (DSS) are to improve the health and well-being of New Yorkers experiencing homelessness, reduce morbidity and mortality, thereby increasing their chances of succeeding in permanent housing and independent living, and improving access to care and health outcomes for low-income and vulnerable populations. The Office brings public health and evidence-based interventions to DSS in the areas of health, mental health, substance use, and nutrition. Our staff work with other divisions at DSS and with shelter and clinical providers on linkage to health services, coordination with hospitals and other health care providers, implementation of interventions, conducting programmatic research and evaluation, and providing medical consultation. DHS provides temporary emergency shelter to families with children (FWC) in facilities throughout New York City. DHS is developing a new program to provide care coordination services for families with children clients to improve the stability of high-risk families experiencing homelessness and move them into permanent housing. The agency is recruiting for one (1) City Research Scientist II to function as a Complex Care Coordination Program Manager, who will: Use scientific methods and statistical analyses to evaluate the complex care coordination program, including overseeing data collection systems, data collection, and summarizing data using statistical analyses. Develop monitoring tools, surveys, and coding schema to support qualitative evaluation of the program. Improve methods to use existing data sources to rapidly identify and intervene to support clients with complex behavioral health and/or medical issues who exhibit signs of decompensating in shelter. Coordinate resources and interventions to stabilize clients and monitor and record outcomes. Present products of evaluation at meetings of internal and external stakeholders. Lead quality improvement projects to improve health care delivery systems for people experiencing homelessness and act as a homeless health advocate in the health care system. Supervise staff responsible for day-to-day tracking and coordination of complex and high-risk cases, including case review, participation in case conferences, recording next steps and outcomes, following up to ensure care plans are completed, and producing regular reports. Collaborate with other city agencies, homeless health care providers, state agencies, and hospitals to improve service delivery and coordination for people experiencing homelessness. Develop program implementation and training materials and tools for patient navigation and care coordination staff at DHS and community-based organizations serving DHS clients. Conduct literature reviews on homeless health care and interventions targeted to and successful for the homeless to use in developing standards. Develop responsive grant proposals to increase resources to improve knowledge and service delivery for people experiencing homelessness. Work Location: 33 Beaver St, 13th Fl, New York, NY Hours/Schedule: 9am-5pm Mon-Fri, Sat-Sun RDO Minimum Qualifications 1. For Assignment Level I (only physical, biological and environmental sciences and public health), a master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health. To be appointed to Assignment Level II and above, candidates must have: A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above. Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above. NOTE: Probationary Period: Appointments to this position are subject to a minimum probationary period of one year. Preferred Skills Strong research, data management, and analytical skills. Project management skills. Excellent written and oral communication skills. Excellent organization skills. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at . Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of the interview. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. #J-18808-Ljbffr

Created: 2025-03-12